Customer Service Representative

Auto Air Export, Inc.; Ingersoll; On-site; CAD 29,000 - 33,000; Full time

Job summary

Auto Air Export, Inc. is seeking a Customer Service Representative to engage with customers via phone, email, chat, or in person. You will address inquiries, resolve issues, and process orders while coordinating with purchasing and shipping teams.

The role requires a high school diploma and 2+ years of customer service experience, with strong communication and computer skills. This is an on-site position in Ontario, Canada, with potential involvement in collections.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasion backup in Shipping area.
• Assists with Accounts Receivable collection.

Skills

Active listening

Customer service

Multi-tasking

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Salary Range: CA$21.00 To CA$24.00 Hourly

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasion backup in Shipping area.
• Assists with Accounts Receivable collection.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
• Able to multi-task and work in a high paced environment.

Education and Experience Requirements:

• High school diploma or equivalent.
• 2+ years' customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 (30-50) pounds at times.