Customer Service Representative

IS2 Workforce Solutions; Surrey; On-site; CAD 42,000 - 62,000; Full time

Job summary

IS2 Workforce Solutions seeks an experienced Customer Service Representative to join our team. The role focuses on order processing, inventory checks, pricing inquiries, and responsive customer support by phone and email.

You will coordinate with sales, supply chain, warehouse, and distribution teams to ensure product availability, accurate order entry, and timely delivery in a fast-paced setting.

Qualifications

• 3–5 years of customer service, care, order management, or inside sales support experience.
• Excellent verbal and written communication skills.
• Experience with order entry, order processing, inventory, pricing, or product inquiries.
• Strong organization and multitasking abilities.
• Solid customer relationship management skills.
• Problem‑solving, decision‑making and critical‑thinking abilities.
• Professionalism and business integrity with high EI.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office (Outlook and Excel).
• ERP/AS400/BPCS or order management system experience is an asset.

Responsibilities

• Process and enter customer orders using web apps and AS400/BPCS.
• Provide professional customer service by phone and email.
• Respond to product, inventory, pricing, availability and order status inquiries.
• Perform stock checks and coordinate product availability.
• Expedite and source products to meet customer requirements.
• Monitor and follow up on orders and deliveries.
• Support outside sales with order-related requests.
• Collaborate with supply chain, purchasing, warehouse, logistics and distribution.
• Resolve customer issues with effective problem resolution.
• Build and maintain strong customer relationships.
• Enter customer/order information accurately with high attention to detail.
• Prioritize multiple requests and meet deadlines in a fast-paced environment.

Skills

Order processing

Order entry

Inventory management

Pricing

Sales support

CRM

Verbal communication

Written communication

Multitasking

Microsoft Office

Education

College diploma or university degree

Tools

Outlook

Excel

ERP/AS400/BPCS/order management systems

Job description

We are seeking an experienced Customer Service Representative to join our team. This role is ideal for a customer-focused professional with experience in order processing, order entry, inventory management, pricing, sales support, and customer relationship management.

The successful candidate will communicate with customers by phone and email, process customer orders, respond to product and pricing inquiries, check inventory, coordinate product availability, and work closely with our sales, supply chain, warehouse, and distribution teams.

This is a fast-paced position requiring excellent communication skills, strong attention to detail, problem-solving abilities, and the ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

• Process and enter customer orders using web-based applications and BPCS/AS400 systems
• Provide professional and timely customer service by phone and email
• Respond to product, inventory, pricing, availability, and order status inquiries
• Perform stock checks and coordinate product availability
• Expedite and source products to meet customer requirements
• Monitor and follow up on customer orders and deliveries
• Support the outside sales team with customer requests and order‑related activities
• Work closely with supply chain, purchasing, warehouse, logistics, and distribution partners
• Resolve customer issues and provide effective problem resolution
• Build and maintain strong customer relationships
• Enter customer and order information accurately while maintaining a high level of attention to detail
• Prioritize multiple customer requests and meet deadlines in a fast‑paced environment

Qualifications

• 3–5 years of customer service, customer care, order management, or inside sales support experience
• Excellent verbal and written communication skills
• Experience with order entry, order processing, inventory, pricing, or product inquiries
• Strong organizational skills and ability to prioritize and multitask
• Excellent interpersonal and customer relationship management skills
• Strong problem-solving, decision-making, and critical-thinking abilities
• High level of emotional intelligence, professionalism, and business integrity
• Ability to work independently with minimal supervision while contributing effectively as part of a team
• Proficiency with Microsoft Office, including Outlook and Excel
• Experience with ERP, AS400, BPCS, or order management systems is an asset
• College diploma or university degree preferred