Customer Service Representative

The Brick; Grande Prairie; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Growth opportunities

Training programs

Job summary

The Brick is seeking a Full Time Customer Care Associate in Canada to deliver world-class service. You will handle daily reports, maintain customer accounts, and assist with after-sales service, while interacting professionally with customers. Some evenings and weekend shifts are required.

Comprehensive benefits after 3 months and employee discounts are offered across a nationwide Canadian network. Join a long-standing, Canadian-owned retailer with growth opportunities and ongoing product

Qualifications

• Clear written and oral communication.
• Friendly, confident personality with good interpersonal skills.
• Strong problem solving and analytical abilities.
• Excellent organizational skills for multiple tasks.
• Ability to work collaboratively with colleagues.
• Professional interaction with customers and stakeholders.

Responsibilities

• Prepare daily reports and maintain customer accounts.
• Respond promptly to customer inquiries and after-sales requests.
• Support customers with service and issue resolution.
• Contribute to a positive, high-standard customer service environment.

Skills

Clear communication

Friendly personality

Problem solving

Organizational skills

Team collaboration

Professional customer interaction

Job description

The Brick is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us:

The Brick has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined The Brick in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, The Brick can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements:

· Ability to communicate clearly, both written and orally

· Fun, friendly, confident personalities

· Strong problem solving and analytical skills

· Exceptional organizational skills

· Ability to work collaboratively with fellow colleagues

· Ability to interact professionally with our customers

· Some evenings and weekends shifts are required

We offer:

· Comprehensive Employee Benefit Package after 3 months

· Employee Discounts & Partner Discount Programs

· The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast

· Continuous, quality education and training on our products and sales techniques

Additional Information:

· Artificial Intelligence (AI) Use: The Brick may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.

· We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.