Client Service Representative

CMB Insurance Brokers; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive & Unique Compensation Structures

Growth Opportunities

Benefits Active Day One

Award-Winning Employer

Supportive Culture

Share Purchase Program

Mentorship & Leadership Training

Education Support

Industry Stability

Modern Work Environment

Job summary

CMB Insurance Brokers in Edmonton is seeking a Client Service Representative (CSR) to support client requests and ensure a high level of service. The CSR will report directly to the Account Manager and work within a collaborative environment that promotes personal and professional growth.

The ideal candidate will have 1-2 years of experience in a customer service role, preferably in the insurance industry. CMB offers competitive compensation, healthcare benefits from day one, and clear paths for advancement.

Qualifications

• 1-2 years of experience in an insurance or professional business environment is an asset.
• 1-2 years of experience in a team environment and customer service position.
• Experience with the Agency Manager, Microsoft Office Suite, or comparable computer systems.

Responsibilities

• Respond to client requests via phone, email, and fax in a timely manner.
• Ensure proper use of company processes and procedures.
• Prepare correspondence and financial documents accurately.
• Maintain and organize computer and paper files.
• Support team and office operations as assigned.

Skills

Customer service skills

Attention to detail

Team collaboration

Education

Working towards Level 1 or Level 2 Licensed Insurance Agent

C.I.P. designation

Tools

Agency Manager

Microsoft Office Suite

Job description

CMB is a place where driven professionals come to build meaningful careers in a vital and evolving industry. We foster a values-based culture that emphasizes collaboration, continuous learning, and personal growth. With structured development programs, clear advancement opportunities, and a strong commitment to internal talent, CMB empowers its team members to thrive and make a lasting impact.

• Competitive & Unique Compensation Structures – Designed to reward performance and support long-term career growth.
• Growth Opportunities – Clear paths for advancement and internal promotions.
• Benefits Active Day One – Enjoy full health and wellness coverage from your first day.
• Award-Winning Employer – Recognized as a Top Insurance Employer three years in a row.
• Supportive Culture – A values-driven workplace that prioritizes collaboration and respect.
• Share Purchase Program – Eligible employees can invest in the company fostering an ownership mindset.
• Mentorship & Leadership Training – Structured development for those with leadership aspirations.
• Education Support – Licensing, training, and course grants to help you grow professionally.
• Industry Stability – Be part of an essential and resilient sector with long-term demand.
• Modern Work Environment – Tools, tech, and flexibility to help you do your best work.

As a Client Service Representative (CSR) you will report directly to your Account Manager and contribute in the servicing of client requests. Specific duties that a CSR would be expected to perform are as follows:

Client Service

• Focus on client service including timely response to telephone, email and fax/written enquiries by creating expectations and timelines for work completion with a proactive service approach.
• Ensure the proper and appropriate use of company processes and procedures, including brand maintenance, as designated by the Processing Department when performing the tasks below:
• Prepare correspondence, pink cards, endorsement requests, client record books, schedules, finance contracts, invoices, cover notes and cancellation requests, claims requests and notice of loss as determined.
• Coordinate and prepare certificate requests such as mortgagee requests, lessor, loss payable, additional insured’s, CSIO, ISNetWorld.
• Update Acturis and assist with all schedules & new business submissions as required.
• Create accurate invoices for endorsements, renewals, policy audits, memos, binder bills and financing.
• Maintain, update and organize computer and paper files utilized by the department.
• Acturis – keeping policy information updated and accurate; creating appropriate abeyances; completing all abeyances as requested.
• Mail – incoming mail (Canada Post, IC et al) sorted, time stamped and processed into the system.
• Mail – outgoing; letters, envelopes, prepare all courier way bills, accurate mailing labels and appropriate postage.
• Scanning & Filing – Put away all roll cart files and drop filing.
• Light office duties as assigned.
• Other duties that may be assigned.

Team Support

• Report any problems on potential lost accounts before occurrence to the Team Lead.
• Take all steps to avoid Errors & Omissions, and report any potential E&O to the Team Lead.
• Attend and participate in Team meetings, general staff meetings and company functions.

Office Support

• Abide by and adhere to the policies and procedures as outlined in the CMB Policies & Procedures Manual.
• Utilize the Agency Manager, Microsoft Office Suite, APF Finance and ISNet World programs.
• Be familiar with and support the Entrepreneur Operating System (EOS).

Knowledge and Experience

• 1-2 years of experience with in an insurance environment or professional business environment would be an asset.
• 1-2 years of experience with in a team environment in a customer service position.
• Experience with The Agency Manager, Microsoft Office Suite, Compu Quote or comparable computer systems.

Education Requirements

• Working towards, or is currently, Level 1 or Level 2 Licensed Insurance Agent.
• Member of, or currently working towards, C.I.P. designation.