Customer Service Representative

Tele-Ressources Staffing Services Ltd.; Dorval; On-site; CAD 46,000 - 50,000; Full time

Job summary

Join a dynamic team as a Customer Relations Representative in Dorval, where your expertise in customer service will shine. This role offers the chance to engage with clients, manage inquiries, and promote services in a supportive environment. With a focus on building strong relationships and ensuring customer satisfaction, you will play a crucial part in the company's success. If you're passionate about providing exceptional service and thrive in a collaborative atmosphere, this position is perfect for you. Enjoy a full-time, permanent role with a competitive salary and the opportunity to grow within a reputable organization.

Qualifications

• 5 years of stable experience in customer relations and administrative tasks.
• Perfect command of English for effective communication with U.S. clients.

Responsibilities

• Respond to calls, emails, and chats regarding orders and services.
• Manage customer data and ensure accurate records in the CRM system.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Organizational Skills

Education

Secondary School

Tools

ACCPAC

CRM Software

Job description

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Tele-Ressources Staffing Services Ltd. provided pay range

This range is provided by Tele-Ressources Staffing Services Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$46,000.00/yr - CA$50,000.00/yr

Direct message the job poster from Tele-Ressources Staffing Services Ltd.

Recruiter with TeleRessources in Montreal.

QUALIFICATIONS :

Our established client in the Dorval area is seeking a passionate and experienced Customer Relations Representative to join their dynamic team. This position is ideal for someone residing near Dorval with 5 years of stable experience in the same company. Additionally, the role requires a perfect command of English, as the company also serves clients in the United States.

RESPONSIBILITIES:

• Receive and respond to incoming calls, emails, and live chats regarding orders, shipments, and quote requests, while promoting the company's products, services, and training.
• Billing and reporting, as well as assistance with reception.
• Manage live chats and ensure high-quality customer service in real time.
• Provide detailed quotes and ensure rigorous follow-up on orders and quote requests.
• Ensure precise order processing to guarantee an efficient and error-free process.
• Collaborate closely with the shipping team to ensure optimal customer satisfaction.
• Build strong, positive relationships with customers, offering consultative solutions and personalized service.
• Enter customer information into ACCPAC and CRM, maintaining accurate and up-to-date records.
• Make outbound calls to promote products, services, and training, as well as communicate promotions and carry out proactive upselling and cross-selling.
• Demonstrate professionalism, enthusiasm, and courtesy at all times.
• Actively participate in internal projects as needed.
• Ensure customer data management, ensuring it is regularly updated and accurate in the CRM system.
• Follow, understand, and apply all procedures related to your role while staying attentive to communications from your managers.

QUALIFICATIONS:

• 5 years of stable experience in the same position within the same company, with a strong grasp of administrative tasks and customer relationship management.
• Perfect command of English, both spoken and written, to ensure smooth communication with U.S. clients.
• Residency in the Dorval area or its surroundings to ensure a local presence and understanding of the local clientele.
• Excellent communication skills, with the ability to resolve issues quickly and effectively.
• Strong customer service orientation and the ability to build long-lasting, consultative relationships.

If you are organized, have a strong customer service mindset, and are looking for a stimulating work environment in the Dorval area, this position is for you. Join a growing company and be part of a dedicated team!

Job Types: Full-time, Permanent

Pay: $46,000.00-$50,000.00 per year

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Professional Training and Coaching

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