Customer Service Representative

Scotia Investments Ltd.; Dartmouth; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Maritime Paper Products LP is seeking a Customer Service Representative to manage day-to-day customer needs and work closely with an assigned Sales Representative and internal teams to deliver an outstanding customer experience. This full-time, in-office role is based in Dartmouth, Nova Scotia.

You will handle orders, inquiries, and coordination across departments to meet customer commitments while building strong client relationships and supporting sales initiatives.

Qualifications

• 2+ years of related experience in manufacturing or industrial environment.
• Proven experience managing accounts and working in a high-demand, fast-paced setting.
• Strong communication skills, both verbal and written, with the ability to build relationships and provide exceptional customer service.
• Excellent problem-solving skills with the ability to manage multiple priorities and resolve customer issues.
• Detail-oriented with strong organizational skills and the ability to accurately process orders.
• Proficiency in Microsoft Office.
• Experience with inside sales support, order processing, and CRM systems, with the ability to quickly learn new systems.
• A proactive approach with a strong sense of ownership and follow-through.
• Proficiency in French, spoken and written (preferred).

Responsibilities

• Manage customer orders, inquiries and day-to-day account needs.
• Build strong relationships with assigned customers.
• Provide dedicated support to an assigned Sales Representative.
• Monitor orders, inventory, releases and delivery requirements.
• Coordinate quotes, samples, artwork, tooling and other customer needs.
• Work across departments to resolve issues and meet customer commitments.
• Proactively follow up and keep customers and Sales informed.

Skills

Communication skills

Account management

Problem solving

Multitasking

Detail-oriented

Ownership

Learning ability

Inside sales support

Order processing

French (preferred)

Tools

CRM systems

Microsoft Office

Job description

Maritime Paper Products LP is a dynamic, team-oriented company and is honored to be one of Canada's Best Managed Companies. We believe that hiring the best people is a key part of our success. Providing excellence in both our packaging solutions and the relationships we build with our clients, we offer superior capabilities, including in-house graphic and structural design, platemaking, and manufacturing for retail-ready display. We support our customers through operations located in NS, NB, NL, and PE.

We're looking for a Customer Service Representative to join our team. This is more than an order-entry role. You'll manage day-to-day customer needs while working closely with an assigned Sales Representative and our internal teams to deliver a great customer experience. You will report to the Customer Service Manager and be based in our Dartmouth location. This is a full-time in-office position.

Duties & Responsibilities

• Manage customer orders, inquiries and day-to-day account needs
• Build strong relationships with assigned customers
• Provide dedicated support to an assigned Sales Representative
• Monitor orders, inventory, releases and delivery requirements
• Coordinate quotes, samples, artwork, tooling and other customer needs
• Work across departments to resolve issues and meet customer commitments
• Proactively follow up and keep customers and Sales informed

Qualifications & Experience

Required Qualifications

• 2+ years of related experience, ideally within a manufacturing or industrial environment
• Proven experience managing accounts and working in a high-demand, fast-paced setting
• Strong communication skills, both verbal and written, with the ability to build relationships, provide exceptional customer service, and professionally handle complex inquiries
• Excellent problem-solving skills, with the ability to manage multiple priorities and resolve customer issues effectively
• Detail-oriented with strong organizational skills and the ability to accurately process orders
• Proficiency in Microsoft Office
• Strong technical aptitude and ability to learn about corrugated packaging solutions
• Experience with inside sales support, order processing, and CRM systems, with the ability to quickly learn new systems
• A proactive approach with a strong sense of ownership and follow-through

Preferred Qualifications

• Proficiency in French, spoken and written

A strong fit for this role is an organized, customer-focused professional who enjoys working in a collaborative environment and is committed to providing responsive support, effective communication, and an outstanding customer experience.

Maritime Paper Products promotes and encourages career advancement within our Scotia Investments Family of Companies.

Maritime Paper Products is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted. No telephone calls please.