Customer Service Representative

Maritime Paper Products; Dartmouth; On-site; CAD 42,000 - 56,000; Full time

Job summary

Maritime Paper Products Dartmouth, Nova Scotia, is seeking a Customer Service Representative to join our team. This full‑time, in‑office role focuses on day‑to‑day customer needs, working with an assigned Sales Representative to deliver an outstanding experience.

You will manage orders, inquiries, inventory coordination and cross‑department follow-through to meet commitments. Ideal candidates have 2+ years in manufacturing or a fast‑paced setting, strong communication, problem‑solving skills,

Qualifications

• 2+ years of related experience in manufacturing or a fast-paced environment.
• Proven experience managing accounts and strong communication skills.
• Ability to handle multiple priorities and deliver accurate orders.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office; CRM systems experience a plus.

Responsibilities

• Manage customer orders, inquiries and day-to-day account needs.
• Build strong relationships with assigned customers and provide dedicated support.
• Coordinate quotes, artwork, tooling and other customer needs across departments.
• Monitor orders, inventory, releases and delivery requirements.
• Proactively follow up and keep customers and Sales informed.
• Work across departments to resolve issues and meet commitments.
• Provide exceptional customer service and maintain accurate records in CRM.

Skills

Customer service

Communication

Time management

Problem solving

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Maritime Paper Products LP is a dynamic, team-oriented company and is honored to be one of Canada's Best Managed Companies. We believe that hiring the best people is a key part of our success. Providing excellence in both our packaging solutions and the relationships we build with our clients, we offer superior capabilities, including in-house graphic and structural design, platemaking, and manufacturing for retail-ready display. We support our customers through operations located in NS, NB, NL, and PE.

We're looking for a Customer Service Representative to join our team. This is more than an order-entry role. You'll manage day-to-day customer needs while working closely with an assigned Sales Representative and our internal teams to deliver a great customer experience. You will report to the Customer Service Manager and be based in our Dartmouth location. This is a full-time in-office position.

Duties & Responsibilities

• Manage customer orders, inquiries and day-to-day account needs
• Build strong relationships with assigned customers
• Provide dedicated support to an assigned Sales Representative
• Monitor orders, inventory, releases and delivery requirements
• Coordinate quotes, samples, artwork, tooling and other customer needs
• Work across departments to resolve issues and meet customer commitments
• Proactively follow up and keep customers and Sales informed

Qualifications & Experience

Required Qualifications

• 2+ years of related experience, ideally within a manufacturing or industrial environment
• Proven experience managing accounts and working in a high-demand, fast-paced setting
• Strong communication skills, both verbal and written, with the ability to build relationships, provide exceptional customer service, and professionally handle complex inquiries
• Excellent problem-solving skills, with the ability to manage multiple priorities and resolve customer issues effectively
• Detail-oriented with strong organizational skills and the ability to accurately process orders
• Proficiency in Microsoft Office
• Strong technical aptitude and ability to learn about corrugated packaging solutions
• Experience with inside sales support, order processing, and CRM systems, with the ability to quickly learn new systems
• A proactive approach with a strong sense of ownership and follow-through

Preferred Qualifications

• Proficiency in French, spoken and written

A strong fit for this role is an organized, customer-focused professional who enjoys working in a collaborative environment and is committed to providing responsive support, effective communication, and an outstanding customer experience.

Maritime Paper Products promotes and encourages career advancement within our Scotia Investments Family of Companies.

Maritime Paper Products is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted. No telephone calls please.