Customer Service Representative

Westlake Royal Building Products; Dartmouth; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the building products industry is seeking a Customer Service Representative in Dartmouth, Nova Scotia. The role involves delivering outstanding service to customers through various channels, managing accounts, and processing orders. Ideal candidates will be entry-level, with strong communication skills and a positive attitude, trained for both customer interaction and product knowledge.

Qualifications

• Experience working at a customer service desk/counter.
• Knowledge/experience in building supplies is an asset.

Responsibilities

• Provide exemplary customer service in face-to-face, phone, and email interactions.
• Process customer orders and manage existing accounts.
• Coordinate timely and cost-efficient shipping of orders.

Skills

Exceptional verbal and written communication skills

Ability to identify and solve problems

Teamwork and independently work capability

Exceptional phone etiquette

Education

High School Diploma

Post-Secondary Education

Tools

JDE 9.0

Job description

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Summary

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Summary

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Duties And Responsibilities

May include, but are not limited to, the following :

• Complete all company safety training and commit to working safely in all manners of the position
• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process / respond to email requests
• Use the JDE system to process invoices and review / update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after sales service to customers
• Other customer / administrative / warehouse duties as required

Education, Experience And Qualifications

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge / experience in building supplies an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• EXCEPTIONAL PHONE ETIQUETTE"
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience an asset
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk / counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Wholesale Building Materials

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