Collision Customer Service Representative

Steele Auto Group Careers; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

Steele Auto Group is seeking a Collision Customer Service Representative to join their team in Dartmouth. In this role, you'll be the face of the collision center, ensuring customers have a positive experience through excellent communication and organizational skills. You will assist with inquiries, manage appointments, and uphold high service standards, contributing to a supportive and community-driven workplace.

Benefits

Flexible Health & Dental Plans

Growth Opportunities

Employee Discounts

Retirement Savings Plan

Supportive Team Environment

Qualifications

• High school diploma or GED required; experience in customer service is preferred.
• Proficient in MS Office (Word, Excel) and email.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Deliver exceptional customer service in line with best practices.
• Manage front office operations for smooth organization.
• Communicate with customers providing repair status updates.

Skills

Communication

Problem-solving

Organizational skills

Conflict resolution

Multitasking

Education

High school diploma or GED

Tools

MS Office

Audatex

Mitchell Estimating software

Job description

At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You your passion your purpose your potential.

Steele Auto Group is seeking Collision Customer Service Representative to join our team at Dartmouth Collision!

As a Collision Customer Service Representative with Steele Dartmouth Collision youll be the face of our collision center where strong interpersonal and communication skills are a must. Youll assist customers with inquiries appointments and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSR at Steele Dartmouth Collision you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.

Hourly Wage Range : commensurate with knowledge skills and abilities

Qualifications :

• High school diploma or GED required; experience in customer service is preferred
• Strong communication problem-solving and organizational skills
• Proficient in MS Office (Word Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plus
• Excellent conflict resolution negotiation and multitasking abilities
• Ability to work independently and collaboratively in a diverse fast-paced environment
• Detail-oriented with a strong focus on accuracy and meeting deadlines
• Professional appearance strong work ethic and a positive team attitude

Responsibilities :

• Deliver exceptional customer service in line with Steele Collisions best practices and CSI goals
• Manage front office operations to ensure smooth organization and interdepartmental support
• Collaborate with production estimator and shop managers to ensure timely and flawless vehicle delivery
• Communicate with customers explaining processes providing repair status updates and coordinating with partners (e.g. rental and insurance companies)
• Build strong customer relationships through service excellence and the promotion of Steele Collision services
• Handle administrative tasks such as updating repair orders scheduling appointments managing customer databases and ensuring accurate billing
• Adhere to safety regulations complete required training maintain a positive team environment and perform additional office duties as needed
• Other duties as required

Why Youll Love Steele Auto Group :

At Steele Auto Group youre not just joining a companyyoure joining a community. Were all about :

A Fun & Supportive Team Join a crew of outgoing motivated professionals who will mentor support and cheer you on.

Flexible Health & Dental Plans Six cost-shared options tailored to your lifestyle.

Growth Opportunities We promote from within and support your professional journey.

Employee Discounts On vehicle purchases parts and service at any of our locations.

Retirement Savings Plan Employer-matched up to 4% (and up to 5% after 5 years)because your future matters.

A fun fast-paced culture No two days are the same.

Making a difference Through community partnerships and exciting campaigns.

Steele Auto Group is more than just a workplaceits a place where your talents are recognized your growth is championed and your potential is limitless . We believe in building careers not just filling roles which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.

Apply now and start driving your career forwardwith a team thats got your back!

Based in Dartmouth N.S!

Learn more about us at

We cant wait to meet YOU!

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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