Customer Service Representative

Four Leaf Rover; Canada; Remote; CAD 45,000 - 50,000; Full time

Job summary

Four Leaf Rover is seeking a Customer Service Representative to enhance customer satisfaction and engagement. The ideal candidate has strong customer service skills, a positive attitude, and experience with ticketing systems and online retail, particularly in the pet care industry. This full-time role offers a competitive salary and the chance to work within a supportive team aiming to make customers smile.

Qualifications

• 3 years experience in customer service required.
• Bright, upbeat personality essential.
• Experience with email ticketing systems preferred.

Responsibilities

• Help customers with questions or issues.
• Make modifications to accounts and purchases in CMS.
• Answer customer queries across various platforms.

Skills

Customer Service

Organization

Communication

Tools

Gorgias

Shopify

Job description

This range is provided by Four Leaf Rover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$45,000.00/yr - CA$50,000.00/yr

Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.

Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.

Your Customer Success duties, should you accept them, include:

• Help our customers with any questions or issues
• Make modifications to their accounts and purchases in our CMS
• Answer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-track

Skills and Requirements:

• 3 years experience in customer service
• A bright, upbeat personality
• Experience with email ticketing systems, such as Gorgias
• Experience with Shopify
• Comfortable working on a computer (Mac)
• Extremely organized
• Have a synergistic approach to team
• Takes personal pride in fast, efficient customer care
• Ability to prioritize incoming tickets quickly and efficiently
• Proven track record with solid response time and customer satisfaction rating
• The ability to make every customer feel valued
• The ability to track commonly asked questions and help create a knowledge base

Preference given to candidates with experience in Natural Health Supplements or Pet Care

If you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care ... a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.

Schedule:

8-hour shifts

Monday to Friday

+ Rotating Saturday Shift & Rotating Friday Off

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Online and Mail Order Retail

Referrals increase your chances of interviewing at Four Leaf Rover by 2x

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