Customer Service Representative

WGI Westman Group Inc; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein dynamisches Unternehmen in Calgary sucht einen engagierten Kundenservice-Mitarbeiter. In dieser Rolle koordinieren Sie Kundenbestellungen, beantworten Anfragen und verwalten Verkaufsaufträge. Sie arbeiten in einem lebhaften Umfeld, das sowohl Herausforderungen als auch Möglichkeiten zur beruflichen Weiterentwicklung bietet. Mit einem starken Fokus auf Teamarbeit und Kundenzufriedenheit sind Sie Teil eines Unternehmens, das Innovation und Wachstum fördert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Erweiterte Gesundheits-, Zahn- und Sehleistungen

Mitarbeiter- und Familienhilfeplan

Parkplatz vor Ort

Möglichkeiten zur kontinuierlichen Weiterbildung

Qualifications

• Abschluss der Sekundarstufe oder gleichwertig erforderlich.
• 3-5 Jahre Erfahrung im Kundenservice und Vertrieb.

Responsibilities

• Koordination von Kundenbestellungen für pünktliche Lieferung.
• Bearbeitung eingehender Verkaufsanfragen von Kunden.
• Vorbereitung und Verwaltung von Verkaufsaufträgen.

Skills

Kommunikationsfähigkeiten

Multitasking

Organisation und Zeitmanagement

Detailgenauigkeit

Problemlösungsfähigkeiten

Computerkenntnisse (MS Word, Excel, Outlook)

Grundkenntnisse der Buchhaltung

Education

Abschluss der Sekundarstufe (Grade 12)

3-5 Jahre Erfahrung im Kundenservice

Tools

MS Word

MS Excel

MS Outlook

Job description

Armtec Inc. is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. – a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. With a worldwide customer base, The Westman Group of Companies operates manufacturing, sales, and distribution facilities in over 70 centers across North America and Europe.

Armtec Inc. has the following career opportunity in CALGARY, AB

CUSTOMER SERVICE REPRESENTATIVE

• Coordinates daily customer orders to ensure timely and accurate delivery.
• Answers incoming sales inquiries from customers.
• Prepares manual and electronic sales orders; ensuring accurate information of product for our customers.
• Receives sales payments; issues credit applications and credit card authorization forms to ensure proper payment is received.
• Enters daily production reports and generates invoices
• Maintains and tracks inventory of sales and re-sale items
• Determines the most effective and efficient schedules and shipping method
• Prepares calculated lists in balanced bundling and weights on diagrams to ensure loads comply with provincial trucking laws and standards.
• Ensures all proper documentation for shipments is completed and accurate.
  
  

Education And Experience

• Grade 12 high school, GED or equivalent mature student diploma.
• 3-5 years of customer service and sales experience of related experience and/or training; or equivalent.
• Combinations of education and experience will be considered.
  
  

Abilities And Skills

• Great communication and interpersonal skills
• Multi-tasking ability with strong organizational and time management skills.
• Ability to work under pressure, within tight timelines to meet our customer demands and expectations.
• Attention to detail
• Problem-solving ability
• Intermediate level of computer skills (Ms Word, Excel, MS Outlook, Internet,)
• Basis accounting principles.
• Knowledge of measurements and weights (shipping purposes)
• Culvert and/or steel product manufacturing knowledge is an asset.
  
  

Benefits

• Competitive salary
• Extended health, dental and vision benefits
• Employee and family assistance plan
• On-site parking
• Continuous learning and growth opportunities
  
  

Working Conditions

At our vibrant workplace, you can expect a fast-paced and dynamic environment. While operating the culvert mill, you'll be immersed in a lively atmosphere, working alongside passionate colleagues. While the work may be physically demanding at times, it offers a sense of fulfillment as you contribute to the production of high-quality products.

If you're ready to embark on an exciting career journey as a Customer Service Representative we invite you to apply for this position. Please note that employment is conditional upon satisfactory reference checks.

Combine your talent and ambition to our team!

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PLEASE READ CAREFULLY

By Submitting Your Application You Agree To The Following

The information contained on this application is accurate, complete and up-to-date to the best of my knowledge. I understand that any misrepresentation may disqualify me from employment or because for my dismissal. If hired, I agree to abide by all rules and regulations of the Company, including serving an initial probationary period. I provide my consent for this information to be used and/or disclosed in accordance with the Westman Group Privacy Code.

WGI Westman Group Inc. is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and section process.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It may not encompass all duties and should not be considered as meeting compliance requirements. We value innovation and may periodically add, modify, or change responsibilities to foster growth and excellence.