Customer Service Representative

BGE Clean Air; Prince George; On-site; CAD 36,000 - 48,000; Full time

Job summary

BGE Clean Air in Canada seeks a Customer Service Representative to balance frontline customer support with essential warehouse duties. This role focuses on greeting customers, handling inquiries, processing orders, quotes, and returns, and coordinating with the supply chain to resolve product questions.

You will work with the sales and logistics teams to ensure timely fulfillment and clear communication of order status, while also assisting with standard warehouse tasks and maintaining a safe,

Responsibilities

• Provide customer service support, including greeting customers and assisting them with inquiries, placing orders, and order pick-up.
• Process sales orders, quotes, returns, and other reporting requirements
• Provide product consultation and direction to customers.
• Engage with the supply chain team to address product inquiries and resolve inventory and order questions.
• Coordinate with the warehouse team to ensure orders are shipped in a timely manner.
• Follow up on order status and communicate order updates to customers
• Communicate with the sales team and other departments to meet customer needs
• Assist with warehousing duties including shipping and receiving, loading and unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.

Job description

Job title:

Customer Service Representative

Job overview:

The Customer Service Representative plays a critical role in ensuring customer satisfaction while also supporting day-to-day warehouse operations. This is a dynamic role, with approximately 75% of time spent on customer service responsibilities, including front desk support, order processing, customer inquiries, and related communication. The remaining 25% of the role supports warehouse operations, including order picking, unloading trucks, using pallet jacks, and completing general warehouse duties.

Tasks, duties and responsibilities:

• Providecustomer service support, including greeting customers andassistingthem with inquiries, placing orders, and order pick-up.
• Process sales orders, quotes, returns, and other reporting requirements
• Provide product consultation and direction to customers.
• Engage with the supply chain team to address product inquiries and resolve inventory and order questions.
• Coordinate with the warehouse team to ensure orders are shipped in a timely manner.
• Follow up on order status and communicate order updates to customersCommunicate with the sales team and other departments to meet customer needs
• Assistwith warehousing duties including shipping and receiving,loadingand unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.

Physical requirements:

Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)