Customer Service Representative

Rentokil Initial; Burlington; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision

RRSP employer match up to 3.5%

Paid sick and vacation days

Short and long-term disability

Life Insurance

Competitive compensation

Job summary

Target Specialty Products in Burlington, Ontario, is hiring a Customer Service Representative to maintain strong customer relationships, handle inquiries, process orders, and resolve issues. The role supports a wide range of clients in pest management and turf industries across North America.

Salary ranges from $20 to $21 per hour with 8 am - 4 pm EST work hours. A strong emphasis on communication, organization, and sales opportunities is essential, with bilingual English/French assets and

Qualifications

• At least one year of experience in customer service.
• Strong communication and problem-solving skills.
• Sales orientation and ability to identify opportunities.
• Bilingual English/French an asset.
• Proficient with Google suite and basic computer skills.

Responsibilities

• Maintain customer relationships with speed and professionalism.
• Handle calls, web forms, and emails; process orders.
• Investigate issues and resolve customer complaints.
• Update and manage customer databases.
• Provide an outstanding customer experience to all customers.

Skills

Customer service

Communication

Sales orientation

Bilingual English/French

Google workspace

Independent & reliable

Education

High school diploma

College preferred

Tools

Google platform

Job description

Customer Service Representative

Target Specialty Products (TSP) is leading North American Distributor serving the Professional Turf and Pest Management industries. We proudly support a wide range of sectors including: Pest Management Professionals (PMPs), golf course management, lawn care operators, municipalities and sports turf. with a network of 100+ experienced sales representatives across Canada and the US and more then 45 conveniently located branch locations, we are committed to delivering top-tier products, solutions and support tailored to the unique needs of out customers. Our strategic focus to build the largest local presence in Canada ensures fast, reliable service and a deep understanding of regional challenges. We currently operate warehouse facilities in BC, AB, QC and ON positioning us to provide timely distribution and support across the country.

Address:3325 N. Service Road, Units 104 & 105 Burlington, ON L7N 3G2

Salary: $20-$21/Hr.

Work hours: 8 am - 4pm EST

The duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism

• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs

Requirements

• At least one year's experience in a Customer service role is a tremendous asset
• Proficient with Google platform (Gmail, and other applicable computer programs)
• Bilingual English/French an asset
• High school diploma - College preferred
• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication and listening skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Benefits

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation

Target Specialty Products is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Target Specialty Products is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Target Specialty Products is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.