Bilingual Call Centre Representative

Canadian Tire Services Limited; Marathon; Remote; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Career growth opportunities

Product discounts

Job summary

Canadian Tire Services Limited is seeking a dedicated customer service professional to support eCommerce customers across CTOnline, SportChek, Atmosphere, and Mark’s Pro-Hockey. You will engage with Triangle Rewards members and handle inquiries through calls and emails, ensuring accurate order reviews and timely resolutions.

Eligible candidates can expect a full-time, remote role based in Ontario with afternoon/evening/weekend shifts.

Qualifications

• Customer focused and goes above and beyond to respond to evolving needs.
• Solutions oriented with strong attention to detail.
• Team players with strong communications skills.

Responsibilities

• Support eCommerce customers for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey.
• Support Triangle Rewards program and related inquiries.
• Communicate with customers via phone and emails.
• Review eCommerce orders and assist with order issues.

Skills

Customer focus

Solutions oriented

Team player

Job description

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on.

We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

This is a CONTRACT role for Bilingual (FR/EN) candidates. This is a full-time position, with a 3 week training period Monday - Friday 8am - 4pm. You must be fully available for all weeks of training. Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

What you’ll do

• Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey
• Support our Triangle Rewards program
• Communicate with customer over phone and emails
• Support eCommerce order reviews

What you bring

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

Hours of Operation

6:00am – 11:00pm, Monday to Sunday.

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

Pre-employment Conditions

• Criminal Background Check

Benefits

• Career growth opportunities and product discounts

Our starting wage for this position is $22.82/ hour

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Company Highlights

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast.

We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.