Customer Service Representative

Water Treatment Equipment Co; Brantford; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Vision care

RRSP match (after three months)

Paid time off

Paid holidays

CSR training paid

Culligan training paid

Employee discounts

Job summary

Culligan is seeking a hands-on Customer Service Associate in Brantford, Ontario. You will assist customers in person and by phone, coordinate deliveries and service calls, and help manage contracts and installations. The role requires strong communication, multitasking, and a friendly, professional demeanor.

You will work a Tuesday to Saturday schedule, with a base hourly pay and benefits. Training is provided, and opportunities for advancement exist within the Culligan network.

Qualifications

• Outgoing, friendly personality and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer accounts and schedule installations.
• Print and distribute service work orders and route tickets, close work orders and bill out once completed.
• Promote and up-sell products and services to new and current customers.
• Book walk-in and phone sales leads with Sales Team.
• Handle money, run the cash register and POS machine, balance cash, prepare deposits.
• Refer unresolved customer grievances to designated departments for investigation.
• Carry out water jugs and bags of water softener salt to customers when required.

Skills

Outgoing personality

Friendly demeanor

Phone etiquette

Multitasking

Customer service experience

Basic computer skills

Tools

Cash register/POS

Moneris payments

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Tuesday to Friday 8am to 5pm

Saturday 9am - 5pm

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Regular shift is Tuesday to Saturday
• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Compensation
  • Hourly base pay
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • Paid time off
  • Paid holidays
• Training
  • Paid CSR training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Compensation: $20.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.