Customer Service Representative

culligan-careers; Pembroke; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly base pay

Dental care

Extended health care

Life insurance

Vision care

RRSP match

Job summary

Culligan in Pembroke, ON is seeking a customer‑focused team member for in‑person and phone support. You will process contracts, set up deliveries, schedule installations, and handle service orders while promoting Culligan products and maintaining accurate accounts.

This role involves cash handling and daily coordination with the Sales Team. Ideal candidates are friendly, reliable, and capable of multitasking in a fast‑paced environment with basic computer skills.

Qualifications

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience
• Intermediate computer knowledge

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer accounts and schedule installation
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Skills

Customer service

Interpersonal skills

Phone communication

Multitasking

Previous customer service experience

Computer literacy

Tools

POS system

Moneris

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Compensation
• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Benefits
• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• Work/Life Balance
• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays
• Training
• Paid CSR training
• Paid Culligan training
• Direct Career Tracks: We love to promote from within!
• Office Manager
• Sales Representative
• Management
• Additional Perks
• Employee discounts
• Supportive Workplace
• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.