Customer Service Representative

Culligan Water; Brantford; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Vision care

RRSP match (after three months)

Paid time off

Paid holidays

Paid CSR training

Paid Culligan training

Employee discounts

Job summary

Culligan Water in Brantford, Ontario is seeking a friendly Customer Service Associate to assist customers in person and over the phone, set up deliveries, and coordinate service calls.

You will process contracts, print and route service orders, and work with the Sales Team to upsell products. The role includes cash handling, POS operations, and balance of tills, with paid training and employee perks.

Qualifications

• Regular shift is Tuesday to Saturday.
• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer account and schedule installation, as required.
• Print and distribute service work orders and route tickets, close work orders and bill out once completed.
• Promote and up-sell products and services to new and current customers.
• Book walk-in and phone sales leads with Sales Team.
• Make accounts receivable collections and related calls, forward outstanding invoices as requested.
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation.
• Carry out water jugs and bags of water softener salt to customers when required.

Skills

Outgoing, friendly, and a desire to”

Excellent interpersonal and phone

Ability to multitask and fast-paced

Previous customer service experience

Intermediate computer knowledge

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Tuesday to Friday 8am to 5pm
Saturday 9am - 5pm

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Regular shift is Tuesday to Saturday
• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Compensation
  • Hourly base pay
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • Paid time off
  • Paid holidays
• Training
  • Paid CSR training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.