Transportation Clerk

OPENLANE; Richmond; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

RRSP with company match

Career growth opportunities

Job summary

OPENLANE is seeking a Transportation Clerk to join our logistics team in a fast-paced environment. You will handle data entry for vehicle information, locations, and documents within our transportation and inventory systems, and help coordinate moves to Vehicle Logistics Centers (VLC).

You will respond to inquiries via email, phone, and walk-ins, assist with charges posting to customer accounts, and liaise with Lead Drivers when supervisory staff are unavailable.

Qualifications

• High School diploma or equivalent.
• 1-2 years’ of related experience or education in office administration / accounting.
• Tech-savvy, and comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
• Assist with coordinating the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Respond to email, phone, and walk-in inquiries, including internal, customer, and subcontractors as required.
• May assist with posting transportation and related charges to customer accounts.
• Serve as a liaison for Lead Drivers when Dispatcher/Supervisor is not available.
• Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner.
• Investigate any discrepancies and communicate same to appropriate personnel in a timely manner
• Other duties as assigned.

Skills

Data entry

Dispatching

Customer service

Communication skills

Organizational skills

Time management

Tech-savvy

Google Suite

Education

High School diploma or equivalent

Tools

AMS

VTrace

OPENLANE systems

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re looking for:

As a Transportation Clerk, you will work as part of our logistics team, supporting the administrative tasks related to our logistics services. This includes data entry into company systems, dispatching drivers, arranging for sublet transportation carriers, and customer service.

You are:

• Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
• Detail-oriented. You will ensure a high degree of accuracy in your tasks,that is in accordance with our customer and company requirements.
• Team-oriented. You will support the Transportation Manager with the day to day, and are willing to jump in where needed to assist.

You will:

• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
• Assist with coordinating the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Respond to email, phone, and walk-in inquiries, including internal, customer, and subcontractors as required.
• May assist with posting transportation and related charges to customer accounts.
• Serve as a liaison for Lead Drivers when Dispatcher/Supervisor is not available.
• Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner.
• Investigate any discrepancies and communicate same to appropriate personnel in a timely manner
• Other duties as assigned.

Must haves:

• High School diploma or equivalent
• 1-2 Years’ of related experience or education in office administration / accounting
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves:

• 1-3 years’ experience in logistics or general administration
• Experience with AMS, VTrace, and other OPENLANE systems

Note:

This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of

Hourly: $21.00 - $21.00

(Depending on experience, skill set, qualifications, and other relevant factors.)