Customer Service Rep (Bilingual: French/English) On-Site

Concentrix; Oshawa; On-site; CAD 21,000 - 28,000; Full time

Job summary

Concentrix in Oshawa, ON is seeking a Bilingual Customer Service Representative to deliver exceptional experiences for a Fortune 500 brand. You will welcome customers, handle diverse inquiries, assist with warranties, and tailor product/service recommendations.

We value fluency in French and English, prior customer service experience, and the ability to multitask in a fast-paced environment. Training and growth opportunities are provided by a global leader.

Qualifications

• Bilingual: read, write, and speak French and English fluently.
• 1 year of customer service experience is beneficial.
• High School Diploma or equivalent.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Proficiency with Windows-based applications.

Responsibilities

• Welcome customers to the brand and our products.
• Handle multiple call types from North America and answer inquiries clearly.
• Assist customers with vehicle warranty and recalls with tailored recommendations.
• Listen actively to customers and build rapport with empathy.
• Deliver expert customer experiences with a positive attitude.

Skills

French and English fluency

Customer service experience

Multitasking

Tech-savvy / learn new technologies

Computer literacy

Education

High School Diploma

Job description

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Customer Service Representative position at Concentrix is the right place for you!

As a Bilingual Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Welcome customers to the brand and our variety of products
• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
• Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
• Listen attentively to our Member's needs, while demonstrating empathy and building rapport
• Deliver expert customer experiences…with a smile

Your Qualifications

• The ability to read, write, and speak French and English Fluently
• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based application)

What’s In It For You