Automotive Customer Service Rep (Bilingual: French / English) On-site
Concentrix
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Benefits offered by this job
Job summary
Join a world-class team in Hamilton, ON as an Automotive Customer Service Representative Bilingual for Concentrix. You will deliver exceptional customer experiences and solutions for a globally known brand, with training and ongoing support provided.
The role requires 1–3 years of customer service in a contact centre, English/French proficiency, and the ability to type at least 30 WPM. A base rate of $23.00/hr with incentives and comprehensive benefits is offered.
Qualifications
- Minimum 18 years old with secondary education.
- 1–3 years of customer service experience (Contact Centre preferred).
- English and French proficiency confirmed by assessment.
- Typing speed of at least 30 WPM.
- Ability to use multiple PC systems and pass technical assessments.
Responsibilities
- Passionately assist automotive customers, respond to questions and resolve concerns regarding the client's products and/or services.
- Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls and escalate as needed.
- Provide inbound customer support for technical, billing, and vehicle connectivity needs.
- Deliver expert customer experiences…with a smile
Skills
Education
Job description
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative Bilingual! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)
Are you looking for a career change with a forward-thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces”, “Best Company Culture”, and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!
This is a great opportunity to reimagine an all-new career journey and develop ‘friends for life’ at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
- Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
- Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
- Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs
- Deliver expert customer experiences…with a smile
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative Bilingual role include:
- 18 years or older with secondary education
- Talent, passion, and patience to deliver excellence in customer service
- 1-3 years of customer service work experience (in a Contact Centre environment preferred)
- You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
- Able to speak, write and understand English and French which will be confirmed by an assessment
- Be able to pass a typing test with at least 30WPM
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $23.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- Automotive Purchase Discounts
- Paid training and opportunities for lucrative referral bonuses
- Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more
- A range of other perks and benefits
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Only qualified applicants who are legally authorized to work in Canada will be considered.
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.
Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.
Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.
Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.
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