Automotive Customer Service Representative (On-Site)

Concentrix; Belleville; Vor Ort; CAD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

Paid time off and holidays

DailyPay enrollment

Zusammenfassung

Concentrix in Belleville, ON is seeking an Automotive Customer Service Representative to deliver exceptional customer experiences and tech-based solutions for leading brands. You will handle inbound calls, upsell services, and assist customers with GPS navigation and online resources.

The role emphasizes a people-first culture, growth opportunities, and equal employment opportunities in Canada. Military veterans are encouraged to apply.

Qualifikationen

• 1+ years’ experience in a sales environment with targets.
• 1+ years of call center experience preferred.
• Strong analytical and problem-solving skills; quick thinking.

Aufgaben

• Receive inbound calls from customers about services and subscriptions.
• Upsell subscription services based on customer needs and targets.
• Guide customers to published materials and assist with GPS/navigation systems.

Kenntnisse

Sales experience

Call center experience

Analytical skills

Communication

Technical aptitude

GPS navigation familiarity

Jobbeschreibung

Join a world-class team in Belleville, ON, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

As a an Automotive Customer Service Representative you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Automotive Customer Service Representative you will:

Receive inbound calls from customers inquiring about their services; will identify their specific needs and provide information on subscription services that offer the most value to them

Upsell subscription services as they apply to customer needs and meet sales targets

Website navigation/referring them to published materials, secondary sources. Assistance with the GPS Navigating system

Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

1+ years’ experience ina sales environment - Need to be comfortable in sales environment as there are sales targets

1+ years of call center experience preferred

Strong analytical, problem-solving skills and logical reasoning. Quick thinking

Ability to speak confidently/ Good communication skills

Technical aptitude/AI Comfortable – website navigation setting up GPS Navigating systems -able to use guiding language

Strong attention to detail and accuracy - will be communicating in written format with customers Via emails and SMS. Grammatical errors are a flag

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $20.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay "early," when you want it

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Physical and Cognitive Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.