Customer Service Rep

Finning; Saskatoon; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development opportunities

Team-oriented environment

Job summary

Finning Canada is seeking a customer-focused and sales-oriented Customer Service Representative to support our rental operations in Regina or Saskatoon. The role is a full-time, on-site position with a Monday–Friday schedule, 40 hours per week, offering competitive compensation and benefits.

You will be the first point of contact for customers, delivering an outstanding experience while supporting rental, sales, and administrative activities across multiple teams.

Qualifications

• Direct sales and customer service experience.
• Strong communication and interpersonal skills.
• Ability to build lasting customer relationships.
• Knowledge of rental equipment and solutions is an asset.
• Proficiency with computer systems and business applications.

Responsibilities

• Provide professional, efficient, and friendly customer service at the rental counter.
• Respond to customer inquiries in person and over the phone.
• Promote and sell rental equipment, products, and services.
• Prepare rental and sales agreements and contracts.
• Process equipment returns and close rental contracts accurately.
• Assist customers with equipment availability, pricing, and product information.
• Utilize internal systems to manage customer transactions and equipment inquiries.
• Process purchase orders and maintain accurate records.
• Support equipment servicing activities as required.
• Ensure all paperwork and documentation is completed accurately and on time.
• Maintain strong working relationships with customers and internal teams.

Skills

Several years of sales experience

Customer service

Communication skills

Relationship building

Product knowledge

Computer systems proficiency

Team orientation

Job description

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

Location: Regina, SK or Saskatoon, SK

Schedule: Monday to Friday, 40 hours per week

Join Our Team

We are looking for a customer-focused and sales-oriented Customer Service Representative to support our rental operations in either Regina or Saskatoon. This role is ideal for someone who enjoys building customer relationships, working in a fast-paced environment, and helping customers find the right equipment and solutions for their projects.

As the first point of contact for many customers, you will play a key role in delivering an outstanding customer experience while supporting rental, sales, and administrative activities.

Job Description:

What You'll Do

• Provide professional, efficient, and friendly customer service at the rental counter
• Respond to customer inquiries in person and over the phone
• Promote and sell rental equipment, products, and services
• Prepare rental and sales agreements and contracts
• Process equipment returns and close rental contracts accurately
• Assist customers with equipment availability, pricing, and product information
• Utilize internal systems to manage customer transactions and equipment inquiries
• Process purchase orders and maintain accurate records
• Support equipment servicing activities as required
• Ensure all paperwork and documentation is completed accurately and on time
• Maintain strong working relationships with customers and internal teams

What You'll Bring

• Several years of direct sales and customer service experience
• Strong communication and interpersonal skills
• Exceptional customer service focus with the ability to build lasting relationships
• Ability to identify customer needs and recommend appropriate solutions
• Understanding of construction projects, job site requirements, and equipment applications is considered an asset
• Ability to learn and maintain knowledge of a diverse rental equipment fleet
• Strong organizational and administrative skills
• Comfortable working in a fast-paced environment with competing priorities
• Ability to meet deadlines and manage repetitive tasks while maintaining accuracy
• Proficiency with computer systems and business applications
• Flexible and adaptable with a strong team-oriented approach

Why Join Us?

• Monday to Friday schedule
• Stable full-time opportunity
• Competitive compensation and benefits package
• Career development and growth opportunities
• Collaborative and supportive team environment
• Opportunity to work with a leading equipment and rental organization

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.