Service Operations Manager

Finning; Saskatoon; On-site; CAD 85,000 - 115,000; Full time

Job summary

Finning Canada seeks a Service Operations Manager to lead the service business at our Saskatoon branch. This is an opportunity to establish operational excellence, build a high-performing team, and position the operation for future growth.

The role is initially a 12-18 month assignment with potential to transition into a permanent leadership position based on performance. You will drive safety, productivity, customer satisfaction, and effective collaboration across service, parts, and sales

Qualifications

• Post-secondary education in business, management, engineering, trades, or a related discipline.
• Significant experience leading service, maintenance, operations, or industrial teams.
• Demonstrated success managing budgets, workforce planning, and operational performance.
• Strong leadership, coaching, and team development capabilities.
• Experience driving continuous improvement and operational excellence initiatives.
• Excellent communication and relationship-building skills.
• Ability to make sound business decisions in a fast-paced environment.
• Experience within heavy equipment, industrial services, construction, mining, transportation, manufacturing, or a related industry is preferred.

Responsibilities

• Lead and develop a team of supervisors, technicians, and support staff. Lead and develop future leaders through coaching, mentorship and succession planning.
• Drive a strong culture of safety, accountability, and continuous improvement. Lead through change and help shape the culture of a new and growing operation.
• Establish operational processes and service standards for a growing branch.
• Deliver service performance objectives including productivity, efficiency, customer satisfaction, and financial results.
• Partner with sales, parts, and support teams to provide integrated customer solutions.
• Monitor key performance indicators and implement action plans to improve results.
• Support workforce planning, recruitment, onboarding, and employee development activities.
• Manage departmental budgets and resource allocation to achieve business objectives.
• Build and maintain strong customer relationships while ensuring service commitments are met.
• Champion employee engagement and create an environment where people can grow and succeed.

Skills

leadership

budgets

team development

communication

continuous improvement

safety culture

Education

Post-secondary education

Job description

Position Overview:
We’re looking for a Service Operations Manager to lead the service business within our new Saskatoon branch. This is a unique opportunity to play a key role in establishing operational excellence, developing a high-performing team, and supporting future growth in a newly established location.

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Temporary (Fixed Term)

Position Overview:
We’re looking for a Service Operations Manager to lead the service business within our new Saskatoon branch. This is a unique opportunity to play a key role in establishing operational excellence, developing a high-performing team, and supporting future growth in a newly established location. This position is initially structured as a 12-18 month assignment, with the potential to transition into a permanent role based on business needs and performance.

Job Description

What You’ll Do

As Service Operations Manager, you will be responsible for the overall leadership and performance of the service department, ensuring safe, efficient, and profitable operations while delivering outstanding customer support.

• Lead and develop a team of supervisors, technicians, and support staff. Lead and develop future leaders through coaching, mentorship and succession planning.
• Drive a strong culture of safety, accountability, and continuous improvement. Lead through change and help shape the culture of a new and growing operation.
• Establish operational processes and service standards for a growing branch.
• Deliver service performance objectives including productivity, efficiency, customer satisfaction, and financial results.
• Partner with sales, parts, and support teams to provide integrated customer solutions.
• Monitor key performance indicators and implement action plans to improve results.
• Support workforce planning, recruitment, onboarding, and employee development activities.
• Manage departmental budgets and resource allocation to achieve business objectives.
• Build and maintain strong customer relationships while ensuring service commitments are met.
• Champion employee engagement and create an environment where people can grow and succeed.

What We’re Looking For

The ideal candidate brings a combination of operational leadership, business acumen, and a passion for developing people.

• Post-secondary education in business, management, engineering, trades, or a related discipline.
• Significant experience leading service, maintenance, operations, or industrial teams.
• Demonstrated success managing budgets, workforce planning, and operational performance.
• Strong leadership, coaching, and team development capabilities.
• Experience driving continuous improvement and operational excellence initiatives.
• Excellent communication and relationship-building skills.
• Ability to make sound business decisions in a fast-paced environment.
• Experience within heavy equipment, industrial services, construction, mining, transportation, manufacturing, or a related industry is preferred.

Why Join Us

• The opportunity to lead and influence a growing branch operation.
• A collaborative and supportive leadership team.
• Competitive compensation and benefits.
• Professional development and career growth opportunities.
• The possibility of transitioning into a permanent leadership position.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.