Customer Service Professional (CSP)

All Weather at Home; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading manufacturing company in Canada is seeking a Customer Service Professional for its Saskatoon Customer Solutions Centre. In this role, you will engage with customers, resolve inquiries, and ensure positive experiences. Ideal candidates possess strong communication and problem-solving skills with 3-5 years of customer service experience. Join a company committed to inclusion and community wellness.

Qualifications

• 3-5 years of solid experience in customer service.
• Ability to handle complex inquiries independently.
• Excellent time management and prioritization abilities.

Responsibilities

• Communicate with customers to provide accurate information.
• Complete all required paperwork accurately and on time.
• Support the sales team with essential administrative tasks.

Skills

Customer service expertise

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Overview

Hello. It’s nice to meet you. If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. We’re just getting started. If you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

As a frontline team member, you shape our customers\' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

Position

Customer Service Professional (CSP) for our Saskatoon Customer Solutions Centre. In this role, you’ll be challenged to think on your feet, learn on the job and improve daily with the support of a team that always has your back. Core to this position is understanding and meeting our customers’ needs. You’ll be a key brand ambassador – listening to customer inquiries, addressing concerns, and ensuring every interaction leaves a positive impression. You\'ll provide clear information, resolve issues, and process transactions seamlessly.

Responsibilities

• Communicate with customers - including contractors, dealers, homeowners, and our sales partners – to provide accurate, timely information
• Complete all required paperwork accurately and on time, from processing orders to creating detailed sales quotes
• Support the sales team with essential administrative tasks, ensuring smooth operations
• Prepare and quote chargeable service work, including parts and labour, to keep customers informed of costs
• Schedule installations and coordinate Service Technicians efficiently, maximizing each day’s appointments for a full, efficient schedule

This is a role where clear communication and a proactive approach make all the difference in delivering an exceptional brand experience.

Qualifications

• High school diploma or equivalent
• 3-5 years of solid experience in customer service, with a strong foundation in helping customers
• Proficient with computer systems and comfortable learning new tools
• Ability to handle complex inquiries independently with exceptional listening and problem-solving skills
• Builds effective relationships and maintains a warm, professional phone presence
• Thrives in a high-paced environment, easily managing multiple tasks
• Skilled in research and analysis to get to the root of issues
• Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning
• Takes ownership and accountability for all information shared with customers
• Consistently demonstrates advanced customer service skills with customer satisfaction as a top priority
• Excellent time management and prioritization abilities
• Professional and courteous communication, adaptable to different customer needs
• Experience in sales or building construction is a valuable asset

What’s in it for you?

Our story: It began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45 years later, we’ve grown into a group of companies serving residential and commercial customers across Western Canada. We make premium products on home soil, designed for Canada\'s harshest weather conditions, delivered with performance and style. Our purpose to Never Stop Building reflects the character of our people, always striving and welcoming fellow builders. For more about who we are and what we do, visit our careers page.

Diversity by design: We are a diverse company where many languages are spoken. We are committed to inclusion and creating an environment where everyone can bring their best and full selves to work.

A culture of connection and care: People are the beating heart of our community, and wellness is supported across physical, emotional, spiritual and social aspects. We are dedicated to making a difference and are proud to be recognized as one of Canada\'s Best Managed Companies, while also giving back to communities in four key areas.