Bilingual Client Services Specialist

Insight Global; Vancouver; On-site; CAD 21,000 - 30,000; Part time

Job summary

Peoples Group is hiring two Bilingual Client Services Specialists to deliver exceptional service to banking clients via phone and email in a hybrid Vancouver setting. The role focuses on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, collaborative mindset, and experience in admin or customer service.

Qualifications

• Bilingual fluency in English and French (written and verbal).
• 2+ years in a customer‑service or client‑support role.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
• Ability to quickly learn banking products, terminology, and compliance requirements.
• Strong attention to detail and the ability to multitask in a fast‑paced environment.
• Excellent communication and interpersonal skills with an empathetic, professional tone.

Responsibilities

• Deliver empathetic client service to banking clients by phone and email.
• Authenticate clients and guide them to the right resources.
• Answer product and account questions and close calls effectively.
• Collaborate with the Vancouver team in a hybrid setting.

Skills

Bilingual English/French

Customer service

Microsoft Office

Quick learner

Attention to detail

Communication skills

Team oriented

Education

College education or relevant certificates

Job description

We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively. The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable. This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).

REQUIRED SKILLS AND EXPERIENCE

• Bilingual fluency in English and French (written and verbal)
• 2+ years of experience in a customer‑service or client‑support role
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools
• Quick learner with ability to absorb banking products, terminology, and compliance requirements
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Excellent communication and interpersonal skills, with an empathetic, professional tone
• Team‑oriented mindset; comfortable collaborating in a supportive environment

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay rate for this role is $18.25/hr CAD