Customer Service & Parts Sales Coordinator

Gorman-Rupp Canada; St. Thomas; On-site; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits

Pension plan

Profit sharing

Job summary

A leading pump solutions provider in Ontario is seeking a Customer Service Representative to assist with service parts orders and customer communications. The role includes entering orders into the system, confirming part availability, and providing customers with timely updates. Ideal candidates will demonstrate strong organizational and communication skills, multitasking ability, and a positive attitude. This position offers a competitive salary ranging from $45,000 to $48,000 annually, along with additional benefits.

Qualifications

• Strong organizational and communication skills are essential.
• Comfortable communicating with customers via phone, email, and in person.
• Ability to multitask and manage a variety of requests.

Responsibilities

• Take service parts orders from various sources.
• Enter orders into Syteline and confirm part availability.
• Communicate with customers regarding their parts needs.
• Assist in the reservation of products and release of pickers.
• Generate Return Material Authorizations (RMAs).

Skills

Strong organizational skills

Communication skills

Experience in customer service

Positive attitude

Order entry experience

Job description

A leading pump solutions provider in Ontario is seeking a Customer Service Representative to assist with service parts orders and customer communications. The role includes entering orders into the system, confirming part availability, and providing customers with timely updates. Ideal candidates will demonstrate strong organizational and communication skills, multitasking ability, and a positive attitude. This position offers a competitive salary ranging from $45,000 to $48,000 annually, along with additional benefits.