Customer Service / Part Sales

Gorman-Rupp Canada; St. Thomas; On-site; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits

Pension plan

Profit sharing

Job summary

A leading pump solutions provider in Ontario is seeking a Customer Service Representative to assist with service parts orders and customer communications. The role includes entering orders into the system, confirming part availability, and providing customers with timely updates. Ideal candidates will demonstrate strong organizational and communication skills, multitasking ability, and a positive attitude. This position offers a competitive salary ranging from $45,000 to $48,000 annually, along with additional benefits.

Qualifications

• Strong organizational and communication skills are essential.
• Comfortable communicating with customers via phone, email, and in person.
• Ability to multitask and manage a variety of requests.

Responsibilities

• Take service parts orders from various sources.
• Enter orders into Syteline and confirm part availability.
• Communicate with customers regarding their parts needs.
• Assist in the reservation of products and release of pickers.
• Generate Return Material Authorizations (RMAs).

Skills

Strong organizational skills

Communication skills

Experience in customer service

Positive attitude

Order entry experience

Job description

Gorman-Rupp Canada was established in 1960 in St. Thomas, Ontario as the first permanent international expansion division of the Gorman-Rupp ‘Pumps Group’. In 2020, we celebrated our 60th anniversary of providing a full line of pump and pump package solutions to Canadians from coast to coast. Our products serve multiple market segments - including: Construction, Industrial, Municipal, Petroleum, Agriculture & OEM.

Job Description

• Taking service parts orders from various sources (DNET, email, phone calls)
• Entering orders into Syteline, confirming part availability, requesting parts be ordered
• Communicating with customers to clarify their parts needs, confirm part availability and pricing, advise of lead times and schedule changes, confirm shipping arrangements
• Confirm that part pickers have successfully printed
• Advise the rest of the Operations team on special customer requests
• Assist in the reservation of products and the release of pickers
• Recommend changes to safety stock levels based on customer input, current trends
• Generate Return Material Authorizations (RMAs) to allow customers to return material
• Filing completed parts orders
• Assisting in other areas of administration as required

This position has no direct reports. Typical hours are 8a – 5p, with a 1-hour unpaid lunch and 2 breaks (paid) throughout the day, although alternate day‑shift hours can be arranged. Training will be provided.

Qualifications

Requirements: Strong organizational and communication skills a must. Must be comfortable communicating with customers via telephone, email, and occasionally in person. Must be a champion for customer issues and communicate issues and concerns back to the Operations team promptly. Able to multitask and deal with a variety of requests on an ongoing basis. Ability to navigate computer software (training to be provided).

Skills that will help you hit the ground running

Prior experience in a customer service role. Positive attitude even in the face of challenging customers. Being a brand champion for Gorman-Rupp Canada. Experience entering customer orders.

Interested candidates should forward their resume and cover letter to Richard Doyon for consideration.

Gorman-Rupp offers a competitive compensation package including benefits, pension plan, profit sharing, and many other items.

Wage Range

$45,000-$48,000 / annum

Gorman-Rupp Canada is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds. Artificial Intelligence is not being used to screen, assess, or select applicants for this role.