Customer Service Representative

Prestwick Aerosystems; Canada; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health and dental

DC pension plan matched 100% up to 6%

EFAP

3 weeks vacation

Flexible work hours

Gym/wellness subsidy

Tuition reimbursement

Maternity and paternity leave top-up

Job summary

Brenntag Canada Inc. is hiring a Customer Service Representative to provide outstanding service to internal and external customers from our Creekbank facility.

You will manage order entry, monitor shipments, and support invoicing and payments with a focus on accuracy and speed. Starting CAD 55,000–60,000 annually, the role offers health and dental benefits, a pension plan, vacation, and flexible work hours.

Qualifications

• Order entry accuracy and speed.
• Excellent customer service and communication.
• Ability to manage multiple tasks and timelines.

Responsibilities

• Enter orders within 24 hours of receipt.
• Review order shipment status and release invoices as needed.
• Process credit card payments when required.
• Maintain customer masters and CSPs.
• Answer after-hours customer calls as assigned.

Tools

NSLU/HENRI spreadsheet

Job description

## Customer Service RepresentativeApply: Onsite: Canada/Creekbank: Full time: Posted Today: JR112565## Job Posting Requirements## Job Summary:## The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Representatives can expect to follow a career path leading to other roles.## ## ## Essential Responsibilities and Tasks:## ## Customer Service Excellence:## ## Dedicate the first 2 hours of the day for order entry.## Check email for orders and enter any orders outstanding from the previous day. All orders need to be entered within 24 hours of receipt.## Review live NSLU/HENRI spreadsheet, update notes and urgent requests## Review open order report VA05## Review order shipment status ZVL10U and push through DNs as required## Attach all documentation to orders## Review VF04 to release order blocks## Review VFX3 to resolve and release invoices (Freight, low margin, high margin)## Review V.23 to release all blocked orders## Use MMBE and Production scheduler for inventory availability## Conduct Customer follow ups## Review credit blocks and product allocation blocks for release## Process credit card payments, as required## Update CSR KPI’s daily on NSLU/HENRI spreadsheet## Treat every Friday as month end## Commitment to 4 Hour Response time with internal / external parties. This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it.## Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)## Consignment inventory reconciliation, as required## Goods issuing orders shipped from third-party warehouses## Arrange collection of empty containers on behalf of the customer## Complete administrative tasks and special projects as assigned## Monitor customer telemetry to determine order entry## Invoice customers for value-added services## Upload customer portal invoices daily## Collect End User Declarations (EUD’s)## Order customer branded labels for warehouses, as required## ## Build and retain customer relationships## Create and Maintain Customer Masters## Update Customer specific price (CSP)## Timely invoice adjustments## Assist with empty container returns## Promote Brenntag Connect## Process Customer Complaints and forward to the appropriate party## Prepare customer required reporting (Open order reports, POD, CofA, customer forms, etc.)## Answer after hours customer calls, as assigned (on call schedule / cellular phone)## ## Effectively Manage Email Inboxes## File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.## ## Identify and train a Backup/Buddy System, in collaboration with your Manager## Effective hand off tasks during absences, communication and outstanding actions.## Ensure your back up is fully trained and capable to handle your workload in your absence.## ## Safety## Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies## Follow processes to prevent misloads, our goal is Zero Misloads## Record Near Miss reports in Brenntag Operations Outreach (BOO) – Min. 6/year## Attend and complete monthly virtual safety training## Participate in Mock drills, as required (example: Fire drill, mock recall, etc.)## ## Base salary range: CAD $55,000 to 60,000k annually, depending on experience, skills, and internal equity## ## \\*\\*\\*\\*\\* Temporary 12 months Contract with possibility of Permanency\\*\\*\\*\\*\\* ## Our Offer## We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.* ## Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.* ## Competitive pay and incentives.* ## Health and dental paid by company (with exception of LTD)* ## DC pension plan matched 100% by employer up to 6%* ## EFAP* ## Starting 3 weeks' vacation* ## Flexible work hours* ## Gym/wellness subsidy* ## Tuition reimbursement* ## Maternity and paternal leave top-up## ## Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.## We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law. Let us know if you require a disability-related accommodation.## ## Collection of Information## Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.## Brenntag Canada Inc. is an inclusive employer.## Accommodation is available in accordance with the applicable law.## ## If you are applying for a position located in the province of Quebec, proficiency in both French and English, spoken and written, is required. Brenntag is an international company, and this position may require collaboration with colleagues, teams, or partners based outside Quebec.## ## Brenntag TA Team