Customer Service Representative

Airbus; City of Langley; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and incentives

Health and dental paid by company

DC pension plan matched by employer

EFAP

Starting 3 weeks' vacation

Flexible work hours

Gym/wellness subsidy

Tuition reimbursement

Maternity and paternity leave top-up

Job summary

Brenntag Canada Inc. is seeking a Customer Service Representative to provide exceptional service to internal and external customers. The role focuses on service excellence, KPIs, and commercial activities within LMSO, with opportunities for career progression.

Key duties include creating customer masters, handling order entry, CSP updates, and daily follow-ups with customers to ensure timely processing and issue resolution.

Qualifications

• Customer service mindset and communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Create and maintain customer masters.
• Complete Fraud Checklist and attach to customer account.
• Update customer specific price (CSP).
• Dedicate the first 2 hours of the day for order entry.
• Review ASANA cards and provide updates.
• Review order status and shipments; push through delivery notes as required.
• Update backorder dates and advise customers accordingly.
• Coordinate with internal teams for returns and credits.
• Process invoices, credits, and payments; ensure timely postings.
• Monitor and respond to emails and phone calls; keep inbox organized.

Job description

Job Summary: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their LMSO. Successful Customer Service Representatives can expect to follow a career path leading to other roles.

Essential Responsibilities and Tasks

• Create and Maintain Customer Masters
• Complete Fraud Checklist & attach to Customer Account
• Update Customer specific price (CSP)
• Dedicate the first 2 hours of the day for order entry
• Review ASANA cards and provide update within the card. Initiate cards as required.
• Review open order report (VA05 & VA06)
• Review order shipment status ZVL10U and push through DNs as required
• Update b/o dates
• Follow up on new product code set up
• Attach all documentation to orders for transparency
• Review credit blocks and product allocation blocks for release
• Review VF04 to release order blocks on a daily basis
• Review VFX3 to resolve and release invoices on a daily basis (Freight, low margin, high margin)
• Review V.23 to release all blocked orders
• Use MMBE and Production scheduler for inventory availability
• Communicate Customer follow ups daily
• EDI – review B2B
• Monitor and reconcile
• Upload customer portal invoices daily
• Execute timely invoice adjustments
• Process credit card payments, as required
• Update CSR KPI’s daily on spreadsheet
• Treat every Friday as month end
• Commitment to 4 Hour Response time with internal / external parties. (This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it).
• Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)
• Arrange collection of empty containers on behalf of the customer
• Work with GM/AM for Return Authorizations and coordinate with customer
• Complete administrative tasks and special projects as assigned
• Consignment inventory reconciliation
• Order customer branded labels for warehouses
• Monitor customer telemetry to determine order entry
• Collect End User Declarations (EUD’s) and submit to Regulatory Process
• Customer Complaints in SalesForce 2.0
• Answer after hours customer calls, as assigned (on call schedule / cellular phone)
• Effectively Manage Email Inboxes
• Monitor email for orders and enter any orders outstanding from the previous day. (All orders need to be entered within 24 hours of receipt)
• File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.
• Actively monitor Group inbox
• Identify and train a Backup/Buddy System, in collaboration with your Manager
• Effective hand off tasks during absences, communication and outstanding actions.
• Ensure your back up is fully trained and capable to handle your workload in your absence.

Safety

Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies. Follow processes to prevent misloads, our goal is Zero Misloads. Record Near Miss reports in Brenntag Operations Outreach (BOO). Attend and complete safety training, participate in Mock drills, as required (example: Fire drill, mock recall, etc.).

Base salary range: CAD $ 55, 000 - 60, 000 k annually, depending on experience, skills, and internal equity

Our Offer

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

• Competitive pay and incentives.
• Health and dental paid by company (with exception of LTD).
• DC pension plan matched 100% by employer up to 6%.
• EFAP.
• Starting 3 weeks' vacation.
• Flexible work hours.
• Gym/wellness subsidy.
• Tuition reimbursement.
• Maternity and paternal leave top-up.

Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace.

Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law.

Let us know if you require a disability-related accommodation.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

Brenntag TA Team

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.

For more information, please visit www.brenntag.com