Customer service managing supervisor

Iqbal Foods; Oakville; On-site; CAD 45,000 - 65,000; Full time

Job summary

Iqbal Foods in Oakville, Ontario is seeking an experienced Operations Manager to direct and optimize daily operations. You will lead staff, plan budgets, and implement pricing policies while ensuring excellent customer service and efficient office management.

The role requires 2–3 years in a similar capacity, strong communication skills, and proficiency with MS Office and Outlook. A results-driven, organized approach and initiative are essential in this fast-paced environment.

Qualifications

• Education typically at College/CEGEP or equivalent.
• Minimum 2–3 years in operations/management or similar roles.
• Strong leadership and people management abilities.

Responsibilities

• Direct and control daily operations.
• Plan and organize daily operations.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand and impact of competitors.
• Determine merchandise and services to be sold.
• Develop and implement marketing strategies.
• Plan budgets and monitor revenues and expenses.
• Resolve issues including customer requests and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• MS Office proficiency.

Skills

Time management

Excellent oral communication

Excellent written communication

Team player

Organized

Initiative

Attention to detail

Judgement

Education

College/CEGEP

Tools

MS Office

MS Outlook

Job description

Education:

Expérience:

Education

• College/CEGEP

Responsibilities

• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff
• MS Office

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff
• MS Office

Computer and technology knowledge

• Electronic mail
• MS Outlook

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Initiative
• Accurate

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Day

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week