customer service manager - retail

Government of Canada - Western; Abbotsford; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated individual to oversee daily operations in a fast-paced environment. This role involves evaluating and organizing daily activities, managing staff, and implementing effective marketing strategies. You will play a crucial part in determining consumer demand and overseeing budgets while ensuring high-quality service. If you thrive under pressure and enjoy working with a team, this opportunity offers a chance to make a significant impact in a dynamic setting.

Benefits

Public transportation available

Qualifications

• 1-2 years of experience in a management role.
• Strong organizational and planning skills.

Responsibilities

• Evaluate and manage daily operations effectively.
• Plan budgets and monitor revenues and expenses.
• Recruit, hire, and supervise staff.

Skills

Time management

Creativity

Flexibility

Attention to detail

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers

Supervision

• 5-10 people

Additional information Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Creativity
• Energetic
• Hardworking
• Time management
• Flexibility
• Organized
• Team player