Manager, Retail Virtual Advice Delivery - Scarborough

Scotiabank; Golden Horseshoe; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Manager of Virtual Advice, where you will lead a dynamic team focused on customer relationships and innovative solutions. This role emphasizes developing high-performance teams, enhancing sales strategies, and ensuring compliance with industry standards. You will be instrumental in shaping the virtual advice model, driving sales results, and fostering an inclusive work environment. With a competitive compensation package and clear career progression, this position is perfect for those passionate about making a significant impact in the banking sector.

Benefits

Competitive compensation and benefits package

Recognition and incentives for high performance

Commitment to community impact

Leadership support for development

Qualifications

• Expert knowledge of virtual sales challenges and best practices.
• Experience in leadership and performance management.

Responsibilities

• Lead a virtual sales team to build long-term customer relationships.
• Assess team performance and implement strategies for enhancement.

Skills

Sales Management

Customer Relationship Management

Coaching

Risk Management

Negotiation Techniques

Regulatory Compliance

Education

Bachelor's Degree in Business or related field

Tools

Intralink

Sales Builder

RIS

Worklist

Job description

Requisition ID: #

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

The Manager, Virtual Advice will lead and foster a customer-focused culture within their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

In this role, you will:

1. Lead and develop a virtual sales team to build long-term customer relationships and coach Virtual Advisors to identify customer-centric solutions in a remote advice model.
2. Assess team sales and performance results and implement strategies to enhance team performance.
3. Contribute to achieving the highest NPS rating among Canadian banks’ customers.
4. Identify opportunities to drive sales results for the virtual advice teams.
5. Manage and minimize risk by implementing the Bank’s policies and procedures, considering risk appetite and culture.
6. Create an efficient team environment aligned with Scotiabank’s Values.
7. Ensure compliance with the Code of Conduct, Global Sales Principles, and operational, regulatory, and risk management standards.
8. Foster an inclusive, high-performance team environment through coaching and development planning.
9. Assist in developing and refining the virtual advice model to generate incremental business and value for clients and Advisors.

What you have:

1. Expert knowledge of virtual sales challenges and best practices.
2. Expertise in sales management activities and techniques, including branch management disciplines.
3. Understanding of the marketplace in which branches operate.
4. Thorough knowledge of Retail and Small Business products, services, and systems.
5. Knowledge of interviewing, solicitation, telemarketing, and negotiating techniques.
6. Familiarity with branch systems such as Intralink, Sales Builder, RIS, and Worklist.
7. Knowledge of credit risk and adjudication policies.
8. Experience in leadership and performance management.
9. Understanding of regulatory compliance related to Privacy, AML/ATF, FCAC, FATCA, KYC, CDIC, and Occupational Health & Safety.
10. Knowledge of Mutual Funds Compliance responsibilities and guidelines.

What we are offering:

1. The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
2. A competitive compensation and benefits package.
3. A commitment to community impact for you and our customers.
4. Recognition and incentives for high performance, with leadership support for development and internal growth.
5. Clear career progression criteria to deepen relationships and grow your expertise.

Location:

Canada: Ontario: Scarborough

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help customers, families, and communities succeed through advice, products, and services including banking, wealth management, and capital markets.

We value the unique skills and experiences each individual brings and are committed to an inclusive, accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply online. We appreciate all applicants, but only those selected for an interview will be contacted.