Customer Service Lead (Supervisor) - Maple

Kitchen Hub; Vaughan; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Kitchen Hub is seeking a Customer Service Specialist to join our Vaughan team, delivering exceptional experiences to customers, drivers, and restaurant partners. Your proactive approach will keep orders flowing smoothly and issues resolved quickly.

Ideal candidates have 1–2 years in customer service, are friendly, reliable, and flexible with hours. Health and Safety awareness and basic kiosk familiarity are valued assets.

Qualifications

• 1–2 years of Customer Service experience
• Outgoing and friendly demeanor
• Punctual, reliable with consistent attendance
• Able to work flexible hours (early mornings, evenings, weekends, holidays)
• Positive, proactive and solution-focused mindset
• Good attention to detail and organized
• Ability to lift up to 20lbs and move around the shift
• Strong spoken English communication skills
• Health and Safety and/or Food Handler certification is an asset

Responsibilities

• Be part of an engaged, energetic operations team in our store.
• Contribute to creating an unbelievable experience for all customers and delivery drivers.
• Work with restaurant partners to run food from their space to our front-of-house.
• Ensure complete orders are expedited to the correct customer or driver.
• Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
• Resolve order issues efficiently and turn interactions into positive experiences.
• Maintain dine-in and work areas, perform cleaning and restocking tasks.
• Participate in Health & Safety program with a proactive approach to safety.

Skills

Customer service

Communication skills

Punctuality

Flexibility

Attention to detail

Physical strength

Health and Safety awareness

Job description

Customer Service Specialist

Position Summary

Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors.

We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.

Role and Responsibilities

• Be part of an engaged, energetic and fun operations team in our store.
• Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
• Work with restaurant partners to efficiently run food from their space to our front-of-house.
• Ensure complete orders are expedited to the correct customer or driver.
• Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
• Resolve order issues efficiently and turn every interaction to a positive experience.
• Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
• Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
• Communicate effectively with restaurant partners to help ensure operational standards are met.
• Problem solve to find solutions to technical issues that arise and impact the customer experience.
• Consistently follow operational procedures and look for new ways to improve efficiencies.
• As required, assist with receiving deliveries.
• Other duties as requested by management.

Qualifications

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences
• Is outgoing and friendly
• Is punctual, reliable and can be counted on for consistent attendance
• Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
• Has a positive, proactive and solution focused mindset
• Shows great attention to detail and is organized and tidy
• Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
• Strong communication skills in spoken English
• Health and Safety, and/or Food Handler Certification considered an asset

Compensation

18.50/hour

Employment Type

Part-Time, Full-Time

Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.