Customer Service / IT Support Specialist [#4982]

Alteo; Montreal (administrative region); On-site; CAD 42,000 - 60,000; Full time

Job summary

Alteo is seeking a Customer Service / IT Support Specialist for a 12-month, on-site contract in Montreal (West Island). You will greet users, provide first-level IT support, and manage copiers, IP phones, access cards, and meeting room reservations. Strong communication and network administration knowledge are required.

Role includes on-site responsibilities, vendor coordination, and facility maintenance oversight, with DEC in CS and 2 years of Level 1 IT support plus 1 year in customer service.

Qualifications

• DEC in Computer Science or equivalent is required.
• 2 years of Level 1 IT user support experience.
• 1 year of customer service experience.
• Knowledge of computer network administration.
• Experience installing and configuring workstations, copiers and IP phones.
• Strong analytical and diagnostic skills.
• Resourceful and self-reliant.
• Excellent customer service skills; enjoys helping users.

Responsibilities

• Be on-site Monday through Friday to greet users and address their needs.
• Draft announcements and manage their distribution to users.
• Provide first-level IT support to users (network, hardware, software).
• Ensure the smooth operation of multifunction copiers: coordinate maintenance and repairs with the vendor and train new users.
• Install and configure IP phones for new users and troubleshoot first-level issues.
• Manage access cards and key system logistics, coordinating vendor visits as needed.
• Manage meeting room reservations and room access permissions.
• Monitor the premises condition with regard to facility maintenance.

Skills

IT support

Customer service

Analytical skills

Network administration

Workstation setup

IP phones

Self-reliant

Communication skills

Education

DEC in Computer Science or equivalent

Tools

Copiers

IP phones

Job description

Customer Service / IT Support Specialist [#4982]

• Montreal (West-Island), QC

Alteo is looking for a Customer Service / IT Support Specialist for a 12-month contract based in Montreal (West Island). 100% on-site.

Responsibilities:

• Be on-site Monday through Friday to greet users and visitors and address their needs.
• Draft announcements and manage their distribution to users.
• Provide first-level IT support to users (network connection, hardware, software).
• Ensure the smooth operation of multifunction copiers: resolve software installation issues, coordinate maintenance and repairs with the vendor, and provide training to new users.
• Install and configure IP phones for new users. Troubleshoot first-level issues and, if necessary, contact the telephone service provider for more complex problems.
• Manage access cards: prepare new access cards for new users, program building doors, and monitor the system’s proper functioning. Coordinate the vendor’s visits for repairs or maintenance services.
• Manage the key system: maintain the key inventory, have copies made as needed, and update the list of key holders.
• Manage meeting room reservations, program access readers to grant permissions, and ensure that the rooms are fully functional for users.
• Monitor the condition of the premises with regard to facility maintenance.

Profile:

• DEC in Computer Science or equivalent
• 2 years of experience in Level 1 IT user support
• 1 year of experience in customer service
• Knowledge of computer network administration
• Knowledge of installing and configuring workstations, multifunction copiers, and IP phones
• Strong analytical and diagnostic skills
• Resourceful and self-reliant

Alteo is looking for a Customer Service / IT Support Specialist for a 12-month contract based in Montreal (West Island). 100% on-site.

Responsibilities:

• Be on-site Monday through Friday to greet users and visitors and address their needs.
• Draft announcements and manage their distribution to users.
• Provide first-level IT support to users (network connection, hardware, software).
• Ensure the smooth operation of multifunction copiers: resolve software installation issues, coordinate maintenance and repairs with the vendor, and provide training to new users.
• Install and configure IP phones for new users. Troubleshoot first-level issues and, if necessary, contact the telephone service provider for more complex problems.
• Manage access cards: prepare new access cards for new users, program building doors, and monitor the system’s proper functioning. Coordinate the vendor’s visits for repairs or maintenance services.
• Manage the key system: maintain the key inventory, have copies made as needed, and update the list of key holders.
• Manage meeting room reservations, program access readers to grant permissions, and ensure that the rooms are fully functional for users.
• Monitor the condition of the premises with regard to facility maintenance.

Profile:

• DEC in Computer Science or equivalent
• 2 years of experience in Level 1 IT user support
• 1 year of experience in customer service
• Excellent customer service skills; enjoys helping users
• Knowledge of computer network administration
• Knowledge of installing and configuring workstations, multifunction copiers, and IP phones
• Strong analytical and diagnostic skills
• Resourceful and self-reliant
• Strong communication skills

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Alteo recherche un Spécialiste Service Clientèle / Support TI pour un contrat de 12 mois basé à Montréal (Ouest de l'île). 100% présentiel.

Responsabilités:

• Etre présent sur place du lundi au vendredi afin d'assurer l'accueil des usagers et visiteurs et répondre à leurs besoins.
• Rédiger des communiqués et gérer la diffusion aux usagers.
• Assurer le support informatique de premier niveau auprès des usagers (connexion au réseau, matériel, logiciel).
• Assurer la bonne marche des copieurs-multifonctions: régler les problèmes d’installation des programmes, coordonner les entretiens et les réparations avec le fournisseur, donner une formation aux nouveaux usagers.
• Installer et configurer les appareils téléphoniques IP pour les nouveaux usagers. Régler les problèmes de premier niveau et au besoin communiquer avec le fournisseur de la téléphonie pour les problèmes plus complexes.
• Gérer les cartes d'accès : préparer les nouvelles cartes d’accès pour les nouveaux usagers, assurer la programmation des portes des immeubles et surveiller le bon fonctionnement du système. Coordonner les interventions du fournisseur pour les réparations ou services d’entretien.
• Gérer le système de clés: maintenir l’inventaire des clés, faire fabriquer des copies au besoin et mettre à jour la liste des détenteurs.
• Gérer les réservations pour les salles de réunion, assurer la programmation des lecteurs pour donner les autorisations et s’assurer que les salles sont fonctionnelles pour les usagers.
• Veiller à l’état des locaux pour ce qui est de l’entretien des lieux.

Profil:

• DEC en informatique ou l'équivalent
• 2 ans d'expérience en support TI de niveau 1 aux utilisateurs
• 1 an d'expérience en service à la clientèle
• Excellent sens du service à la clientèle, aime aider les usagers
• Connaissances en administration de réseaux informatiques
• Connaissances installation/configuration de poste de travail, copieurs-multifonctions et téléphones IP
• Bonne capacité d'analyse et de diagnostic
• Débrouillard et autonome
• Bonnes capacités de communications