Customer Service Intern

ESAB; Mississauga; Hybrid; CAD 32,000 - 42,000; Part time

Job summary

ESAB in Mississauga is seeking a Customer Service Intern to support order processing and customer inquiries, collaborating closely with Sales, Planning, Warehousing, Logistics and Operations to ensure timely fulfillment.

You will serve as the main contact for orders, deliveries, pricing, returns, and warranty inquiries, using SAP to process orders and maintain accurate records, while building strong relationships with distributors and customers.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or related field.
• Excellent communication skills are required.

Responsibilities

• Serve as primary contact for orders, deliveries, product availability, pricing, returns, and warranty inquiries.
• Process customer orders accurately using SAP platform.
• Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on-time order fulfillment.
• Track and communicate order status, backorders, shipment updates, and delivery schedules to customers.
• Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently.
• Manage customer returns, credits, warranty claims, and escalation cases.

Skills

Customer service

Communication

Problem solving

Education

Diploma or Bachelor's degree in Business Administration

Supply Chain or related field

Tools

SAP

Job description

Job Description:

Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine™. We’re looking to hire a Customer Service Intern based in Mississauga. Located at our Canadian head office, you are responsible for delivering exceptional support to ESAB distributors, dealers, industrial customers, and key accounts. The role ensures accurate order processing, timely issue resolution, and strong customer relationships while collaborating closely with Sales, Supply Chain, Logistics, and Operations teams.

• Serve as the primary contact for customers regarding orders, deliveries, product availability, pricing, returns, and warranty inquiries
• Process customer orders accurately using SAP platform
• Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on-time order fulfillment
• Track and communicate order status, backorders, shipment updates, and delivery schedules to customers
• Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently
• Manage customer returns, credits, warranty claims, and escalation cases

WHO YOU ARE

The candidate has a Diploma or Bachelor's degree in Business Administration, Supply Chain, Customer Service, or related field preferred. Excellent communication skills are a necessity. ESAB is a world leader in the production of welding and cutting equipment and consumables. Our innovative, world-renowned equipment and solutions are developed with input from our customers and built with the expertise and heritage of a global manufacturing leader.