Customer Service & Inside Sales Representative

Altis Technology; British Columbia; Remote; CAD 60,000 - 80,000; Full time

Job summary

An innovative client in the hydroponics industry is looking for a dynamic Customer Service & Inside Sales Representative. This role offers a unique opportunity to enhance customer interactions and support sales operations. You'll be responsible for managing inbound inquiries, processing orders, and re-engaging former customers. This 3-month remote contract allows for flexibility, with the option to work onsite. If you have a passion for customer service and thrive in a fast-paced environment, this position is perfect for you. Join a forward-thinking team that values diversity and inclusion, and make a meaningful impact in the hydroponics sector.

Qualifications

• 2-5 years of experience in a customer service environment, ideally in wholesale/warehouse.
• Proficiency in data entry and working with ERP systems.

Responsibilities

• Provide exceptional customer service via phone and email, assisting with orders.
• Prepare and enter sales orders in Microsoft Dynamics AX.

Skills

Customer Service

Communication Skills

Attention to Detail

Data Entry

Fluency in Spanish or French

Tools

Microsoft Dynamics AX

ERP Systems

Job description

Our client, a leading provider in the hydroponics industry, is seeking a Customer Service & Inside Sales Representative to support their sales and customer service operations. This role involves handling inbound inquiries, processing orders, and supporting the sales team by communicating promotions with current customers and through proactive outreach to former customers.

This is a 3-month remote contract opportunity with the option to work onsite at the client's office if desired. Work hours are Monday-Friday 8:00am-4:30pm. Candidates must be legally eligible to work in Canada.

Responsibilities:

• Provide exceptional customer service via phone and email, assisting with orders and product reservations.
• Assist with orders submitted on Orderdesk as available.
• Follow up with customers after trade show orders to confirm details and shipping information.
• Prepare and enter sales orders in Microsoft Dynamics AX.
• Re-engage former customers to drive sales opportunities.
• Provide accurate and detailed information of customer requirements for quotation.
• Collaborate with Operations regarding customer orders and delivery requirements.

Qualifications:

• 2-5 years of experience in a customer service environment ideally in a wholesale/warehouse setting or related fast-pace industry
• Strong communication skills with the ability to engage customers effectively.
• High attention to detail
• Proficiency in data entry and working with ERP systems (Microsoft Dynamics, SAP, Oracle, etc.).
• Fluency in Spanish or French is considered an asset.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review ouraccessibility policyand reach out to our accessibility officer with any questions.