Customer Service - Customer Service Representative

Fast Tire Co; Vaudreuil-Dorion; On-site; CAD 42,000 - 54,000; Full time

Job summary

Fastco in Canada is seeking a detailed-oriented Customer Service Representative (CSR) to join our team. The CSR will address inquiries, resolve complaints, and assist with orders, returns, and product information.

The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences. Responsibilities include sales order entry, handling inquiries by phone or email, and ensuring timely, professional responses.

Qualifications

• High school diploma or equivalent.
• One year of experience in customer service or related field.
• Excellent written and spoken French; English for client communication across Canada.
• Proficiency in Outlook, Excel and Word; CRM experience is an asset.

Responsibilities

• Sales order entry into CRM system.
• Handle customer inquiries via telephone or email.
• Provide timely, professional and accurate responses to customers.
• Troubleshoot and resolve customer inquiries.
• Participate in various events.
• Process orders, returns and exchanges accurately.

Skills

Multitasking

Positive attitude

French language

English language

Communication

Problem solving

Teamwork

Composure under pressure

Outlook

Excel

Word

CRM experience

Automotive interest

Education

High school diploma or equivalent

Tools

CRM

Job description

Fastco is looking for a detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional customer support by addressing inquiries, resolving complaints, and assisting with orders, returns, and product information. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences.

Responsibilities

• Sales Order entry into the company’s CRM system.
• Handle customer inquiries via telephone or email.
• Provide excellent customer service through timely, professional and accurate responses.
• Troubleshoot and resolve customer inquiries.
• Participate in various events.
• Process orders, returns, and exchanges accurately.

Qualifications & Skills

• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong work ethic.
• Excellent proficiency in spoken and written French required. Knowledge of English is necessary to ensure communication with clients across Canada.
• Strong communication and problem-solving skills.
• Ability to work as a team and provide help to others.
• Remain calm under pressure when dealing with difficult clients.
• High school diploma or equivalent.
• At least one (1) experience in customer service or in a related field.
• Great knowledge of Outlook, Excel and Word.
• CRM experience an asset.
• Interest in automotive as asset.