Customer Service Coordinator

Steele's Transportation Group; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transportation company in Calgary is seeking a Customer Service Coordinator to act as a vital link between clients and shipping services. The role involves managing high-profile accounts, providing quotes, and ensuring efficient order dispatch. Ideal candidates will have strong problem-solving and communication skills, with 2-3 years of experience in customer service. This full-time position offers opportunities for growth and a range of benefits.

Benefits

Health and dental care

Disability and life insurance

On-site parking

Paid time off

Sick leave

Study leave

Tuition reimbursement

Qualifications

• Minimum 2-3 years of CSC experience required.
• Experience in freight management is an asset.

Responsibilities

• Manage emails, calls, and portal communication.
• Book orders and create quotes as per customer requests.
• Provide transit updates and post-delivery information.

Skills

Detail-oriented

Multitasking

Problem-solving

Communication

Organizational

Time management

Education

2-3 years of CSC experience

1-2 years of office experience

Job description

Join to apply for the Customer Service Coordinator role at Steele's Transportation Group

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Us

Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta and local pickup and delivery from our terminal hubs located in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957 when the company was founded by Eric and Kathleen Steele. Dennis Steele, who joined the family business in 1987, leads and operates Steele’s as a business partnership under FMi Logistics Group Inc.

Steele’s is an asset-based business utilizing a fleet of dedicated equipment, including company-owned assets and owner-operator-owned equipment working as subcontractors along with carrier partners to provide safe, timely, and competitive freight delivery services throughout Alberta. Our main service corridor is between Calgary, Red Deer, and Edmonton, with staff and drivers based in each city.

For more information, visit :

• Steele’s Group
• FMi Logistics
• About Us

Job Title : Customer Service Coordinator

Job Summary

Customer Service Coordinators (CSCs) act as the vital link between clients and our shipping services. They work closely with customers to identify shipping needs, recommend services, provide accurate quotes, and ensure orders are properly booked for dispatch and billing. They often manage high-profile customer accounts with substantial transaction volumes or unique requirements, ensuring dedicated support tailored to their needs. Beyond order management, CSCs provide transit updates and post-delivery information, maintaining clear communication throughout the shipping process. They are also cross-trained in driver dispatch operations to support and back up dispatchers during absences, providing valuable skills and growth opportunities within our organization.

Job Responsibilities

• Emails, Calls, & Portal communication
• Booking orders and creating quotes as per customer requests
• Supporting customers with quotes, bookings, and ETA updates
• Accepting new orders / tenders and spot quotes
• Billing for services, updating driver bills, and creating / updating SOPs
• Dispatch support, including assigning work to drivers and routing manifests
• Building and completing daily manifests
• Problem solving and providing resolutions
• Responding promptly to driver messages and calls
• Communicating with customers for support

Qualifications / Skills

• Detail-oriented and able to work under pressure
• Multitasking abilities and team player mindset
• Flexible and open to contributing as needed
• Strong problem-solving, communication, organizational, and time management skills

Education and Experience Requirements

• Minimum 2-3 years of CSC experience
• Experience in freight management is an asset
• Knowledge of commercial vehicles and trailers
• 1-2 years of office experience minimum

Additional Information

Are you a good fit? If you're ready to join a great team, please submit your application today!

• Type : Full-time & Permanent
• Schedule : 8–10-hour shifts, Monday to Friday
• Location : In-person in Calgary, AB (relocation / reliability to commute required)
• Benefits include company events, health and dental care, disability and life insurance, on-site parking, paid time off, sick leave, study leave, and tuition reimbursement

Experience & Seniority

• 2-3 years experience
• Mid-Senior level

J-18808-Ljbffr

Create a job alert for this search