Service Coordinator

Busch Group; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

Busch Vacuum Technics Inc. is seeking a Service Coordinator in Calgary to manage field service activities. The role involves scheduling technician visits, maintaining documentation, and ensuring customer satisfaction. Join a supportive team in a dynamic work environment with comprehensive benefits.

Benefits

Health and dental care

Additional paid leave

Group RRSP

Incentive program

Health and well-being program

Voluntary initiative program

Social Club Committee

Reimbursement of tuition fees

Qualifications

• 3 to 5 years experience in a similar position or in customer service.
• Experience coordinating a service or technical team.

Responsibilities

• Coordinate and schedule visits of external technicians.
• Maintain and file all documents related to the service department.
• Assist the supervisor in stand-up meetings with service technicians.

Skills

Office Suite

CRM

Teamwork

Autonomy

Education

Diploma of Vocational Studies

Tools

SAP

Microsoft Excel

Job description

Whether it’s creating green energy, developing life-saving medicines, or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for. Joining the Busch team means working in a family-friendly, fast-paced, and innovative environment, supported by more than 3,500 professionals in 44 countries around the world. As for our Canadian team, we have a direct OEM presence in Canada and four locations across the country : Montreal, Toronto, Vancouver, and Calgary!

Busch Vacuum Technics Inc. is currently looking for a SERVICE COORDINATOR to join our team in Calgary. The individual will be responsible for the coordination of activities and all documentation related to the field service.

TO JOIN OUR TEAM IS TO ENJOY :

• A dynamic and rewarding work atmosphere.
• A competitive salary based on experience.
• Flexible hours.
• 5 more days of statutory holidays than prescribed by law.
• A full range of benefits.
• A profit-sharing program.

MAIN RESPONSIBILITIES OF THE POSITION :

• Coordinate and schedule with customers the visits of external technicians in the Alberta and Saskatchewan territories, according to the availability of technicians.
• Prepare submissions for service calls and internal repairs, enter data provided by technicians to complete work orders and open and close work orders.
• Follow up on parts (requisition, inventory transfers) for the execution of internal repairs and service calls.
• Maintain and file all documents related to the service department : work orders, submissions, cost calculations, etc.
• Write / transmit selected departmental communications and reports.
• Promote and encourage a positive attitude for all team members.
• Contact customers to organize shipment of equipment and / or collect purchase orders.
• Look over rental pumps : shipping and receiving procedure, inventory adjustments, customer follow-ups, invoicing.
• Obtain and file safety information on customer equipment returning for repair.
• Assist in building management, complete requisitions, and communicate with contractors.
• Assist the supervisor in the stand-up meetings with service technicians.
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

JOB REQUIREMENTS :

• Diploma of Vocational Studies (DVS) in secretarial or office automation.
• 3 to 5 years experience in a similar position or in customer service.
• 3 to 5 years experience coordinating a service or technical team.
• Coordinating a service or technical team : 3 years (required).
• CRM : 1 year (required).
• SAP : 1 year (preferred).
• Microsoft Excel : 5 years (required).

SKILLS :

• Ability to work with a computer and fluency with Office Suite. Knowledge of CRM is an asset.
• Performing multiple tasks simultaneously.
• Demonstrate good judgment, initiative, teamwork, and autonomy as well as a sense of responsibility.

BENEFITS :

• Health and dental care.
• Additional paid leave.
• Group RRSP.
• Incentive program.
• Health and well-being program.
• Voluntary initiative program.
• Social Club Committee.
• Reimbursement of tuition fees.

All qualified applicants will be considered for a position without distinction of race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.

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