Customer Service Coordinator

Saint--gobain; Burlington; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent healthcare benefits package

Family Focus & Balance: parental leave

RRSP and Employee Stock Purchase Plan

Education support and on-the-job培训

Job summary

Saint-Gobain’s Bailey Group of Companies in Canada seeks a Customer Service Coordinator to support customers and the sales team across the order process, from inquiry and quotation to order entry, scheduling, production and delivery. You will liaison with Sales, Planning, Production, Shipping and Quality to ensure accurate orders and satisfied customers.

Requirements include 2–5 years in inside sales or customer service in a manufacturing/industrial setting, strong communication and multitasking

Qualifications

• High school diploma or equivalent; Bachelor's degree in business, marketing, or related field is an asset.
• 2–5 years of experience in inside sales, customer service, order management or a manufacturing/industrial environment.
• Experience in steel, metal processing, manufacturing or distribution is preferred.
• Strong customer service, communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and experience with ERP, CRM or order-management systems.
• Ability to understand customer specifications and communicate requirements accurately.
• Strong problem-solving, follow-up and coordination skills.
• Professional, positive and collaborative approach.
• Proficient with Microsoft Office programs; Outlook, PowerPoint, Excel, Word.

Responsibilities

• Support customers and the sales team throughout the order process from inquiry to delivery.
• Serve as a link between customers, Outside Sales, Planning/Scheduling, Production, Shipping and Quality.
• Provide responsive customer service and maintain accurate sales and customer records.
• Coordinate order requirements and proactively resolve issues to support satisfaction and growth.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

ERP systems

CRM systems

Order management

Microsoft Office

Outlook

PowerPoint

Excel

Word

Problem solving

Coordination

Professional demeanor

Education

High school diploma or equivalent

Bachelor's degree in business, marketing, or related field

Tools

ERP

CRM

Order-management systems

Microsoft Office

Job description

The Bailey Group of Companies, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility. Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us and be part of a future where innovation meets sustainability!

The Customer Service Coordinator is responsible for supporting customers and the sales team throughout the order process, from initial inquiry and quotation through order entry, scheduling, production and delivery. The position serves as a key link between customers, Outside Sales, Planning/Scheduling, Production, Shipping and Quality to ensure orders are processed accurately and customer requirements are met.

The successful candidate will provide responsive customer service, maintain accurate sales and customer records, coordinate order requirements and proactively resolve issues to support customer satisfaction and business growth.

Is this job for you ?

Requirements

• High school diploma or equivalent;Bachelor's degree in business, marketing, or related field is an asset.
• 2–5 years of experience in inside sales, customer service, order management or a manufacturing/industrial environment.
• Experience in steel, metal processing, manufacturing or distribution is preferred.
• Strong customer service, communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and experience with ERP, CRM or order-management systems.
• Ability to understand customer specifications and communicate requirements accurately.
• Strong problem-solving, follow-up and coordination skills.
• Professional, positive and collaborative approach.
• Proficient with Microsoft Office programs; Outlook, PowerPoint, Excel, Word.

Core Competencies

• Communication Skills
• Prospecting and Lead Generation
• Relationship Building
• Product Knowledge
• Negotiation Skills
• Customer Service and Support
• Self motivation and Initiative
• Team Player
• Resilience and Adaptability

A little more about us

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To make sure nothing is forgotten

Working Conditions

• Primarily office-based within a fast-paced manufacturing environment.
• Regular interaction with customers and Sales, Planning, Production, Shipping and Quality teams.
• May require movement through production and warehouse areas and compliance with required PPE.
• Requires ability to manage multiple priorities and time-sensitive customer requirements.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Benefits in joining us

What we offer…

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $55 000-$65 000 annually, as well as a discretionary bonus.

This is anactive, existing vacancy. We are looking to fill this position immediately.

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package.

We provide unique options to fit your unique lives! Our Total Rewards Program includes but is not limited to:

• Excellent healthcare benefits package.
• Family Focus & Balance: Parental leave, paid time-off and Employee Family Assistance Program.
• Financial Security: Competitive RRSP and Employee Stock Purchase Program (PEG).
• Education support program and on-the-job training.