Customer Service Clerk

Alberta; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Job summary

Alberta is seeking a call centre agent in Canada to advise clients and handle inquiries in a fast-paced environment. The role emphasizes accurate information delivery and timely responses.

Responsibilities include processing payments, managing digital databases, and handling refunds, credits, and complaints while maintaining high service standards and data integrity.

Qualifications

• High school diploma required.
• Experience in a call centre environment preferred.
• Ability to handle inquiries in English; bilingual English/French a plus.

Responsibilities

• Advise clients on advertising or sales promotion strategies.
• Answer written and oral inquiries.
• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Obtain and examine information to assess client feedback, enquiries and complaints.
• Receive and log complaints.
• Receive payments.
• Maintain and manage digital database.

Skills

MS Excel

MS Access

MS Office

Database software

MS Windows

Spreadsheet

Education

Secondary school diploma

Job description

• Secondary (high) school graduation certificate

Work setting

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• MS Excel
• MS Windows
• MS Access
• MS Office
• Spreadsheet

Type of experience

Call centre

Area of work experience

Marketing

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Interest in copying information to take orders for goods and services

METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job

Do you have a pleasant voice and good communication skills? Do you enjoy resolving problems and providing information? Then you may want to answer your calling as a call centre agent.