Customer Service Attendant (Sport)

City of Kitchener; Kitchener; On-site; CAD 21,000 - 30,000; Part time

Job summary

City of Kitchener is seeking several temporary part-time staff to support aquatic and sport development programs. Duties include registering patrons, answering inquiries, processing payments, and ensuring smooth facility operations.

Positions run for approximately 10 months (and some for ~3 months) with opportunities to gain customer service and cash-handling experience in a dynamic municipal setting.

Qualifications

• Minimum education equivalent to partial secondary school.
• Able to handle registrations, payments and cash balances accurately.
• Strong communication and customer service skills for diverse patrons.

Responsibilities

• Registers, amends and withdraws patrons for programs and memberships; processes payments.
• Welcomes the public; provides program and facility information and directs to City services.
• Contacts patrons about changes, cancellations, or balances; resolves issues.
• Performs facility tours for new patrons upon request.
• Sets up rooms for rentals and maintains security and order.
• Reconciles cash at the end of each shift.
• Provides clerical support and maintains bulletin boards and records.
• Keeps attendance records and distributes keys for deposits and contractors.
• Opens/closes the facility and handles security system as required.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Registration systems

Communication

Problem solving

Multi-tasking

Teamwork

Physical ability

Languages (asset)

Education

Partial secondary school education

Job description

Overview

16 positions are Temporary Part-Time for approximately 10 months.

2 positions are Temporary Part-Time for approximately 3 months.

Contributes to the safe and efficient operation of the Sport Facility. Attends to day-to-day customer service needs, rental needs, facility needs and performs assigned duties.

Responsibilities

• Registers, Amend and withdrawal patrons for all programs and memberships in person, or over the phone and processes credit card payments (aquatics, leisure, older adult, neighborhood associations, camps, rentals) at any facility in the aquatics and sport development program area.
• Welcomes the public, provides aquatic and leisure program information, facility rentals information; resolves problems; provides direction to related City services.
• Contacts patrons (via phone, letter and email) to advise of program changes, cancellations of class due to instructor availability, account errors or balances owing.
• Conducts facility tours for new patrons, upon request.
• Assists with unlocks and ensures setting up rooms for rental groups.
• Monitors, address and report any patron behavior. Contacts security and emergency services as required.
• Completes accident/incident reports.
• Participates in regular staff team meetings and necessary training sessions.
• Processes payment for admissions uses point of sale module, for transactions for items and programs registration. This may include items set out by the City of Kitchener and the Region of Waterloo.
• Reconciles cash at the end of each shift.
• Provides office support (e.g., photocopying, filing, redirecting messages, updating bulletin boards and brochure racks).
• Records attendance of all activities and maintains record keeping as assigned.
• Distributes room keys to contractors, instructors, and ensures keys for deposit safe and petty cash box are secure.
• Completes accident/incident report when required.
• Awareness of City policies, procedures and documents including emergency procedures, programming requirements, facility rental policies and the Municipal Alcohol Policy, to monitor user functions and activities at the facility.
• Takes action to deal with incidents, problems and emergencies; contacts appropriate staff as required.
• Reports general facility maintenance issues to Head Guards or Custodians as applicable.
• Performs walkabout and sight inspections of facility throughout the workday and attends to issues of concern.
• Provides general facility upkeep (e.g., setting up of tables and chairs, spot cleaning, shoveling, and hand salting).
• When required to open/closes the facility at the beginning/end of the day and disables/enables building security system.
• Performs other related duties as assigned.

Education

• Minimum equivalent to partial secondary school education.

Experience

• Up to 1 month of related experience including customer service, cash handling, and balancing a till.

Additional Requirements - Knowledge, Skills, and Abilities

• Proven ability to work independently with an ability to manage multiple tasks and job functions.
• Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting.
• A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons.
• Mathematical skills and the ability to reconcile funds for partner agencies and City monies collected during shift.
• Ability to work effectively in a team environment.
• Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
• The ability to speak multiple languages would be considered an asset.