Customer Service Attendant-EN

Canadian Forces Morale and Welfare Services; Essa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare spending account

Virtual care (telemedicine)

Employee and Family Assistance Program

Mental health support

Paid/unpaid leave including vacation

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Customer Service Attendant to provide quality leisure programs, services and facilities to military members and their families. The role includes managing access, handling membership sales, cash operations, and reporting.

You will book facilities, supervise equipment use, and assist with maintenance while ensuring a welcoming environment. Ideal candidates have a High School Diploma, CPR/First Aid, HIGH FIVE certifications, and

Qualifications

• High School Diploma and current CPR/First Aid certification.
• HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.
• HIGH FIVE Healthy Minds for Healthy Children.
• Experience in cash handling.
• Experience in office administration.

Responsibilities

• Manage access to the facility and oversee services such as membership sales, while maintaining a cash float and daily sales reports.
• Book facilities and programs, control use of sports and recreation equipment, and guide customers on equipment operation.
• Perform minor maintenance as required and help ensure cleanliness of equipment and facility.

Skills

Cash handling

Office administration

Client focus

Communication

Teamwork

Leadership

Innovation

Organizational knowledge

Education

High School Diploma

CPR and Standard First Aid certification

HIGH FIVE Principles of Healthy Child Development

HIGH FIVE Sport

HIGH FIVE Healthy Minds for Healthy Children

Job description

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

The Customer Service Attendant plays an important role, providing quality leisure programs, services and facilities to our military members and their families.

Our services are tailored to help families with the challenges they may face due to military life and make the most of everyday activities such as going to the playground or gym. We believe that when members of the Canadian Armed Forces are able to take good care of themselves and their families, they can do better both at home and at work. Whether families need to sign the kids up for swimming lessons, improve their fitness, make friends in a new community, our services are here to help.

As a Customer Service Attendant each day will be different as you manage access to the facility, answer customer inquiries and oversee services such as membership sales while maintaining a cash float and providing daily sales reports. You will book facilities and programs, controlling the use of sports and recreation equipment while providing guidance to customers on the operation of the equipment, performing minor maintenance when required and help ensure the cleanliness of the equipment and facility.

We are looking for dynamic, independent and motivated individuals to join our team, helping us ensure recreation is all about fun!

Qualifications Needed

Education, Certifications and Licenses

High School Diploma

Current CPR and Standard First Aid certification

HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.

HIGH FIVE Healthy Minds for Healthy Children

Experience

In cash handling

In office administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

Language Requirements

English Essential / Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Benefits Available

• Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is an on-site position with an assigned work location.

START DATE

As soon as possible

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario