Customer Service Associate I

Dollar Tree, Inc.; Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

Dollar Tree, Inc. is hiring a Customer Service Associate to join our Scarborough store. You will assist customers, process sales at the register, and ensure a clean, organized shopping environment. You will help unload merchandise and maintain stock levels while delivering friendly, professional service.

The position is part-time in Ontario, with starting pay at CAD 17.60 per hour. We promote accessibility and a respectful workplace for all associates.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks; stock replenishment as per productivity standards.
• Ensure a positive, safe, and respectful environment with professional interactions.

Skills

Customer service

Communication

Organizational

Problem solving

Physical stamina

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Location

2644 Eglinton Avenue Eas, Scarborough, Ontario M1K 2S3 Operations 40209

Pay and Employment Type

Part time

The starting pay for this position is $17.60 per hour.

EEO Statement

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.