Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Carleton Place; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate to deliver a great shopping experience in Carleton Place, Ontario. The position involves assisting customers, managing sales transactions, and maintaining a clean and respectful store environment.

The ideal candidate has a high school diploma, strong customer service skills, and the ability to lift between 30 and 50 lbs. Starting pay is $17.60 per hour, with access to disability accommodations during recruitment.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and meet demands of frequent walking, standing, and repetitive lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain cleanliness throughout the store and ensure a positive environment.

Skills

Excellent customer service and relationship management skills

Strong organizational and communication skills

Strong problem-solving and decision-making skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).

Benefits

• Starting pay: $17.60 per hour.
• Access to disability accommodations throughout the recruitment process.

Location: 25 Landsdowne Avenue, Carleton Place, Ontario, K7C 3S9.