Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Cambridge; On-site; CAD 20,002 - 28,488; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate to ensure a great shopping experience for customers. Responsibilities include assisting customers, managing sales transactions, and maintaining store cleanliness.

The ideal candidate will have a high school diploma and previous customer service experience, alongside excellent organizational and communication skills. The starting pay for this position is $17.60 per hour, and we support candidates with disabilities throughout the recruitment process.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks.
• Ensure a positive, safe, and respectful environment.
• Maintain cleanliness throughout the store.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, and stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Benefits

• Starting pay: $17.60 per hour.
• We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.
• Location: 11‑480 Hespeler Rd, Cambridge, Ontario N1R 7R9.