Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Cobourg; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate to join our Cobourg team. The role requires delivering excellent customer service and managing sales transactions efficiently.

Responsibilities include assisting customers, maintaining store cleanliness, and managing cash securely. The position offers a starting pay of $17.60 per hour. Candidates with a high school diploma and customer service experience preferred. This is a part-time role located at 66 Strathy Rd., Cobourg, Ontario.

Qualifications

• Previous customer service experience in retail or similar environments preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and meet physical demands.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain cash register security.
• Ensure a positive and respectful environment for customers and staff.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked, recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem‑solving and decision‑making skills required.

Compensation

The starting pay for this position is $17.60 per hour.

Location

Part time 66 Strathy Rd., Cobourg, Ontario K9A 5X4

EEO Statement

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.