Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Peterborough; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is looking for a Customer Service Associate in Peterborough, Ontario. The ideal candidate will assist customers, manage sales transactions, and maintain a clean store environment. Previous customer service experience is highly preferred.

This part-time role offers compensation starting at $17.60 per hour, with an emphasis on delivering a great shopping experience and ensuring security of cash. Candidates with disabilities are supported throughout the recruitment process.

Qualifications

• Must have previous customer service experience in a retail or similar environment.
• Ability to lift 30-50 lbs and meet physical demands of the job.
• Excellent organizational and communication skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and work at cash register.
• Maintain cleanliness throughout the store.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions and work assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and aid unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred
• Ability to follow instructions and interpret operational documents required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills required
• Strong organizational and communication skills required
• Strong problem‑solving and decision‑making skills required

Compensation

The starting pay for this position is $17.60 per hour.

Location

Part Time, 1154 Chemong Road, Peterborough, Ontario K9H 7J6

Accessibility

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.