Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Grand Bend; On-site; CAD 20,002 - 28,488; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in Grand Bend, Ontario to deliver a great shopping experience for every customer. Responsibilities include assisting customers, managing sales transactions, and maintaining the cleanliness of the store.

The ideal candidate has preferable previous customer service experience and should be able to handle lifting and frequent physical activity. Starting pay is $17.60 per hour, and candidates with disabilities are supported throughout the recruitment process.

Qualifications

• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs.
• Previous customer service experience in a retail environment is highly preferred.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Ensure a positive, safe, and respectful environment.

Skills

Excellent customer service

Strong organizational skills

Strong communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Compensation

Starting pay: $17.60 per hour.

Location: 49 Main St E, Grand Bend, Ontario N0M 1T0

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.