Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Guelph; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a part-time Customer Service Associate in Guelph, Ontario, to enhance the shopping experience for customers. Responsibilities include assisting customers, managing cash transactions, ensuring store cleanliness, and supporting merchandising tasks.

The ideal candidate will have strong customer service skills, retail experience, and the ability to lift up to 50 lbs. The position offers a starting pay of $17.60 per hour and is designed to provide a supportive work environment for all applicants.

Qualifications

• Previous customer service experience in retail or related environments is preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cleanliness throughout the store and stock replenishment.

Skills

Customer service

Relationship management

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks and stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred
• Ability to follow instructions and interpret operational documents required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills required
• Strong organizational and communication skills required
• Strong problem‑solving and decision‑making skills required

The starting pay for this position is $17.60 per hour.

Position location: 161 Silvercreek Pkwy, N, Guelph, Ontario N1H 3T2. This is a part‑time position.

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